Full-time Practice Manager

FAST Emergency Care Clinic is seeking an experienced and highly organised Practice Manager to lead the day-to-day operations of our clinic.

This is a key leadership position responsible for ensuring the clinic operates efficiently, professionally and consistently. Working closely with the Nursing Lead and Directors, you will oversee reception, administration, non-clinical staff coordination, patient services and operational systems while helping establish a positive and high-performing workplace culture.

We’re looking for someone who takes ownership, leads with confidence and can see what needs to be done — and make it happen.

• Leading, supporting and developing the reception team and overseeing front-of-house operations

• Ensuring appointments, patient records and enquiries are managed efficiently while maintaining an excellent patient experience

• Overseeing administrative systems and ensuring compliance with relevant healthcare, privacy, accreditation and licensing requirements

• Managing day-to-day financial administration, including billing, invoicing, payments, debt collection, payroll processing and reporting against budgets

• Coordinating non-clinical staffing, rostering and leave, and working alongside the Nursing Lead on broader staffing requirements

• Processing payroll based on approved rosters and timesheets

• Managing facility maintenance, non-clinical inventory, equipment servicing and cleaning arrangements

• Acting as the first point of contact for patient feedback and complaints and managing matters professionally and appropriately

• Liaising with suppliers, service providers and other external stakeholders on operational matters

• Monitoring operational performance and identifying opportunities to improve systems, processes and patient experience

• Supporting the Directors with operational projects, reporting and administration as required

You’ll be an experienced healthcare administrator or Practice Manager who is comfortable taking responsibility for the day-to-day running of a busy clinic.

You’ll be a calm and capable leader who can support your team while maintaining clear expectations and high standards. You’ll be equally comfortable solving an immediate operational issue, reviewing a process, dealing with a patient concern or ensuring the numbers and administration are accurate.

You’ll bring:

• Proven experience as a Practice Manager or senior administrator within a healthcare setting

• Demonstrated experience leading, supporting and motivating staff

• Excellent organisational and time-management skills, with the ability to manage competing priorities

• Strong financial administration skills, including billing, payroll, bookkeeping and budget monitoring

• Excellent written and verbal communication and strong interpersonal skills

• Sound knowledge of Australian healthcare, privacy and compliance requirements

• Strong attention to detail and accuracy in financial, administrative and patient records

• Confidence using technology and practice administration systems

• A proactive, solutions-focused approach and willingness to take ownership of operational issues

• The ability to work collaboratively with clinical leaders, Directors and the broader clinic team

Qualifications in healthcare administration, business or management will be highly regarded, as will experience with Best Practice/BP Premier or similar practice management software.

Experience working in an urgent care, emergency or other high-throughput healthcare environment would also be advantageous.

This is an opportunity to join FAST Emergency Care Clinic at an important stage of its development and have a genuine influence on how the clinic operates.

We want a Practice Manager who will do more than maintain existing processes. You’ll have the opportunity to help shape systems, build a strong reception and administration function, contribute ideas and work directly with the clinic’s leadership team.

If you’re someone who takes pride in running an organised, efficient and patient-focused practice and enjoys finding better ways of doing things, we’d love to hear from you.