Tours Coordinator

• Full-time | Birrarung Building, Federation Square, Melbourne

Help share the world's oldest living culture.

The Koorie Heritage Trust (KHT) is seeking an enthusiastic, highly organised and customer-focused Tours Coordinator to lead the coordination and delivery of our renowned Guided Cultural Walking Tours.

This is an exciting opportunity to join one of Australia's leading First Peoples cultural organisations and play a key role in connecting thousands of visitors each year with the rich histories, cultures and continuing traditions of the First Peoples of south-eastern Australia

Working closely with our Manager – Cultural Experiences and a team of experienced First Peoples Cultural Guides, you will coordinate bookings, manage tour operations, schedule guides, support marketing initiatives and help ensure every visitor enjoys an exceptional cultural experience.

About the role 

The Tours Coordinator is responsible for the day-to-day coordination of KHT's guided cultural walking tour program, including:

• coordinating tour enquiries and bookings 
• scheduling and supporting a team of Cultural Guides 
• overseeing tour administration and Salesforce CRM 
• coordinating invoicing and financial administration 
• supporting recruitment, induction and ongoing guide development 
• contributing to tourism marketing and industry partnerships 
• identifying opportunities to improve operational efficiency and visitor experience. 

This is a fast-paced role requiring excellent organisational skills, exceptional customer service and the ability to manage multiple priorities. 

About you

You are someone who:

• enjoys working with people and delivering exceptional customer experiences 
• is highly organised and thrives in a busy environment 
• has experience coordinating bookings, programs or events 
• can confidently manage competing priorities and deadlines 
• communicates professionally with clients, partners and colleagues 
• values teamwork, continuous improvement and cultural respect.

Experience working within tourism, cultural organisations, education, hospitality or the not-for-profit sector will be highly regarded.

About the Koorie Heritage Trust 

The Koorie Heritage Trust is a First Peoples owned and managed not-for-profit organisation located in the Birrarung Building at Federation Square.

Our vision is to ensure the rich cultural heritage, history and knowledge systems of First Peoples are valued, celebrated and an active part of society. Through exhibitions, guided walking tours, cultural learning, oral history, collections, family history services and public programs, we create opportunities for people to engage with the continuing cultures of the First Peoples of south-eastern Australia.

Why join us?

We offer:

• the opportunity to work within a leading First Peoples cultural organisation 
• a supportive and inclusive workplace 
• salary packaging benefits 
• Employee Assistance Program (EAP) 
• ongoing professional and cultural development 
• a workplace where culture, community and purpose are at the heart of everything we do. 

Applications 

To view the full Position Description click Apply Now. 

The Koorie Heritage Trust is an equal opportunity employer and warmly encourages applications from Aboriginal and Torres Strait Islander peoples.

A position description is attached.