Help Desk Technician

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We have an opportunity available for a Help Desk Technicians to join our team and play a critical role in the maintenance of the V/Line fleet. Based at the Integrated Operations Centre (IOC) we share with V/Line at Bourke Street, Melbourne you will participate in a shift roster to provide 24/7 technical support to the V/Line fleet controllers, drivers and conductors, to minimise the delay of a fault while the train is being prepared, in service or stabled.

We’ll look to you for:

• Managing and assessing faults in accordance with the Code of Practice.
• Following the fault-finding guides to ensure a consistent response and rectification process.
• Liaising with the Day of Operations Planners to arrange train movements and transition to minimise the impact of the delay and to support V/Line with the continuity of service.
• Accurately recording the delay associated with the fault.
• Accurately recording the symptoms of the train faults in the maintenance management system (MMS) to inform the maintenance technicians of the issue and for the engineering teams to assess implementing containment actions.
• Contributing to fault finding guides to standardise the fault rectification process.

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Effective communication skills with the demonstrated ability to liaise with cross-functional teams.
• The ability to prioritise, think quickly and make decisions under pressure.
• Technical skills in fault finding, reading schematic diagrams, work to technical instructions and manuals.
• IT savvy with demonstrated experience using Microsoft office products.
• Demonstrated experience within an operational environment, ideally within maintenance operations.
• An Engineering Degree and/or Trade Qualifications in Electrical or Mechanical.

This is an exciting opportunity to join the team who provide critical 24/7 support for the V/Line fleet. If you’re up for the challenge, we’d love to hear from you!

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email: ***************@alstomgroup.com.

For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application.

As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.