Client Support Officer/Administration Role (25 hours per week)

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

Our goal is to provide services at the same time, on the same day and with the same team of Home Carers, which means that you know the people who are coming and the time they will arrive.

As a registered charity, we specialize in caring for the elderly, empowering them to maintain their independence with dignity.

Our commitment lies in delivering in-home services 7 days a week for Support At Home recipients and 5 days a week for CHSP recipients.

We prioritize trust and continuity by guaranteeing our clients consistent home carers and scheduled services, thereby upholding their well-being and dignity.

The Role:

Reporting to the Community Care Manager, this position is accountable for providing administration support to the Operations Team Care Partners across all service areas. Responsibilities include, but are not limited to:

• Community Roster Auditing (CRA) – check services to ensure they are correct against scheduling and investigate any variations.
• Invoice management – accurately enter invoices into client activity statements, coordinate with client advisors for approvals, address queries, and work closely with the finance department.
• Sub-contractors – maintain sub-contractor register and records.
• Consumables – liaise with client advisors about client requirements, order supplies as required and manage client records.
• Client Communication – engage in phone discussions with clients.
• Perform other ad hoc duties as required.

Hours: Part time hours to be discussed to work Monday to Friday, between 8am – 4.06pm. 

Qualifications:

• Certificate III in Individual Support or equivalent.

Skills and Experience

Essential:

• Ability to work in a faced paced environment.
• Above average organizational skills with a track record of managing office systems.
• Clear and fluent communication skills in English.
• Strong multitasking and prioritization abilities.
• At least 2 years of prior experience in an administrative role.
• Previous experience as a Support Worker/ Home Carer.
• Full Driver's License.

Desirable:

• Knowledge of CRM software, particularly the ECASE system, is highly regarded.

Competencies:

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Attention to detail.
• Strong verbal and written communication skills.
• Above average numeracy skills.
• Ability to work independently and collaboratively in a team.
• Time management skills and the ability to work under pressure
• Exceptional customer service skills, with the ability to handle complaints respectfully and promptly.
• Demonstrated initiative and ability to take action.

Benefits:

• Salary sacrifice options to optimize take-home pay.
• Free parking facilities.
• Supportive and inclusive team environment.
• A family-friendly workplace.

How to Apply.

Your application must include:

1. A response addressing the selection criteria outlined above.
2. A cover letter addressing the following:
3. Your availability to work 25 hours per week, Monday to Friday. Please note this is an office-based role located in Morley with no capacity for working from home.
4. Details of your relevant skills, experience, and qualifications.
5. Current residential status, including visa details (if you are not an Australian or New Zealand citizen or permanent resident).
6. An up-to-date resume.

Make a difference with your administrative skills – apply now and join our team!