Client Account Manager

About the role

We're looking for an experienced Client Account Manager to own the day-to-day success of a portfolio of client campaigns. You'll be the trusted go-to person for our charity partners and marketing company partners - juggling multiple accounts, driving growth, and making sure every campaign hits its mark. This is a hands-on, relationship-first role for someone who loves variety, moves fast, and isn't afraid to roll their sleeves up.

Key responsibilities

• Acting as the primary point of contact for a portfolio of client accounts, building long-term, trusted relationships

• Managing multiple concurrent accounts and projects, balancing competing deadlines and priorities

• Tracking account performance and forecasting to keep campaigns on target

• Managing budgets and ensuring partner organisations operate within agreed spend

• Partnering with our Business Development team to onboard new clients

• Spotting and developing opportunities to grow revenue within existing accounts

• Travelling interstate as needed to support your accounts and partners

• Working collaboratively with the internal team and our sub-contracted marketing companies to ensure seamless, joined-up delivery for every client

About you

• Minimum 5 years' experience in account management, client services, or campaign management

• Experience in the fundraising or not-for-profit sector is highly regarded

• A natural relationship-builder with strong negotiation and problem-solving skills

• Confident managing budgets, reporting, and numerical data for senior stakeholders

• Highly organised, with the ability to juggle multiple priorities without missing a beat

• Comfortable and willing to travel interstate as part of the role

• A proactive, resilient, "get it done" attitude — you thrive under pressure, not despite it

• A collaborative team player who enjoys working closely with colleagues and external partners alike

About us

Adflex Marketing is a dynamic, fast-moving agency that partners with charity organisations and marketing companies to deliver campaigns that make a real difference. We're growing, we move quickly, and we genuinely invest in our people's careers.

Benefits

• A genuinely fun, fast-paced team culture where no two days look the same

• Real career development opportunities as the business grows

• Hybrid working — 3 days in the office, 2 days from home

• Based in Richmond, with a move to the CBD on the horizon

• Competitive salary, based on experience