Customer Service Officer - Mackay, QLD

We are looking for a technically minded and reliable Customer Service Officer to provide excellent service to our internal clients from our Mackay branch!

Trusted by your customers to provide great recommendations on parts and products; you’ll not only have technical knowledge but build relationships over time. Your support will be crucial role in helping customers keep their operations running safely and efficiently. You'll have the opportunity to further develop your technical expertise while building a rewarding career within a business that values collaboration, safety and customer success.

This is a permanent, full-time opportunity.

Responsibilities

• Responding to product and service enquiries via phone, email, and in person
• Interpreting customer requirements and identifying suitable parts, products, and solutions
• Building strong relationships with customers, suppliers, and internal stakeholders
• Navigating technical catalogues, drawings, and product information to ensure accurate recommendations
• Preparing quotes, processing orders, and maintaining accurate customer and product records
• Advising customers on pricing, availability, lead times, and alternative product options
• Supporting sales growth through product knowledge and solution-based recommendations
• Ensuring customer requests are actioned efficiently and within agreed timeframes

Our Ideal Candidate will have

• Previous experience as a Parts Interpreter or within a technical sales, customer service, or industrial environment
• Ability to read and interpret technical drawings, specifications, and catalogues
• Strong customer service manner and willingness to provide an excellent experience
• Ability to work autonomously while contributing to a small, collaborative team
• Previous exposure to ERP and/or other administration systems (like Salesforce or similar CRM systems)

About us

• Monday – Friday role with no weekend work
• Salary package inclusive of incentives
• Career development and progression pathways
• Opportunities to learn and grow
• A supportive network of stakeholders
• Team member discounts Bunnings, Kmart, Officeworks
• Take advantage of a range of other corporate partners

At Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.

Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.