Contract and Financial Support Officer

Working with Southern Cross Care means you are valued, supported, and rewarded. Our Bee Well program gives you great discounts on groceries, travel, and health insurance, plus resources to boost your wellbeing. You will also enjoy salary packaging to help you take home more pay while building a career that makes a real difference.

In this role, you will handle high-level financial, analytical, and legal documentation to ensure our business achieves operational goals and regulatory compliance under the Retirement Villages Act(s).

• Contract & Financial Management: Prepare, issue, and manage sales contracts, legal documentation, and financial paperwork for Resident Funded Units (RFUs) and Retirement Living Units (RLUs).

• Trust & Resident Accounting: Reconcile the Retirement Living Trust Account, process deposits/settlement funds, manage rent strategy programs, calculate maintenance fees, and issue fee increases, utility billings, and resident refunds.

• Strategic Input & Reporting: Develop financial models, create work tools/reporting links across operational and refurbishment teams, and assist in designing administrative policies.

• Stakeholder Engagement: Act as a key liaison for conveyancers, prospective and existing residents, families, and internal departments.

For further details regarding the scope of the role, please refer to the position description.

You are detail-oriented, analytical, and committed to delivering high-quality, person-centered customer service.

• Qualifications: Degree (completed or underway) in Business Administration, Law, Commerce, Accounting, Property, or a related discipline.

• Technical Proficiency: Demonstrated experience in your field, with advanced capabilities in Google Suite (Docs, Sheets), CRM/CIM platforms, and databases.

• Core Skills: Strong time management, sharp analytical skills, and a proactive approach to refining workflows.

• Industry Alignment: Understanding of Aged Care Standards and Retirement Villages legislation, coupled with a commitment to our person-centred "Better for Life" model.

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: *******@southerncrosscare.com.au 

Applications close: 08 September 2026