Sales Consultant - Residential Care - Macquarie Park

• Full time 12 month contract at Macquarie Park - close to Metro station
• Support occupancy growth across Catholic Healthcare’s Residential Care Homes
• Not for profit employer – up to $18,550 tax free!

At Catholic Healthcare, we’ve been caring for older Australians for 30 years and now have more than 6000 employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are seeking a proactive and customer-focused Sales Consultant to support sales across our Residential Care Homes. In this key role, you will manage enquiries, referrals and opportunities through the sales journey, helping prospective residents and families understand their options and transition smoothly from initial enquiry through to admission.

This is a great opportunity for an experienced sales professional who enjoys building relationships, managing a busy pipeline and making a meaningful difference for older Australians and their families.

This is a 12 month full time contract based 5 days a week at our Head Office in Macquarie Park.

Day to day this role will see you:

• Managing customer leads and enquiries to support sales targets across allocated Homes
• Actioning referrals received through CRM systems and working closely with relevant internal teams
• Tracking, following up and progressing opportunities through the end-to-end sales cycle
• Maintaining accurate records of customer interactions, sales activities and forecasts in the CRM
• Supporting Homes to manage waitlists and forecast admissions through regular occupancy meetings
• Explaining relevant terms, conditions and financial information to prospective residents and families
• Working with Residential Managers, Administration teams and other stakeholders to remove barriers and support smooth admissions
• Providing a positive customer experience through clear, timely and professional communication
• Identifying process improvements and sharing customer insights to support better outcomes

To be successful in this role you’ll need:

• Proven sales experience, with a strong track record of achieving or exceeding targets
• Demonstrated ability to deliver excellent customer service in a busy, customer-facing environment
• Strong communication and interpersonal skills, with the ability to build trust with families, residents and stakeholders
• Strong administrative skills, CRM Management and system accuracy
• Excellent data entry and record maintenance, documentation and reporting skills
• Confidence managing a sales pipeline, following processes and meeting deadlines
• Experience using CRM software or sales management tools, with proficiency in Microsoft Office
• Adaptability and resilience to work in a fast-paced and changing environment
• Knowledge of aged care, healthcare or community services would be highly regarded

What we can offer you:

• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• A values-based organisation that welcomes applicants from all faiths and backgrounds

Catholic Healthcare is a values-based organisation that welcomes applicants from all faiths and backgrounds. If you are passionate about sales, customer experience and supporting older people and their families through important decisions, we’d love to hear from you.

Apply Now!

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.  We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.  We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.