Motel Manager - Front Desk Agent

We’re looking for an experienced, friendly and reliable Front Desk Agent to join our Brisbane motel team.

This is a great opportunity for someone who enjoys hospitality, is confident working independently, and can handle a busy front desk while providing excellent guest service.

Previous motel, hotel or front desk experience is essential.

You’ll be responsible for helping ensure the smooth day-to-day operation of the motel, including:

• Welcoming guests and providing friendly, professional service

• Managing check-ins, check-outs and reservations

• Handling guest enquiries in person, over the phone and via email

• Managing bookings, payments and general front office administration

• Resolving guest issues confidently and professionally

• Working independently and keeping the front desk running smoothly during busy periods

• Assisting with general motel operations as required

• Able to work alone without being micro managed

We’re looking for someone who is:

• Experienced in hotel/motel reception or front office operations

• Friendly, positive and genuinely enjoys dealing with guests

• Reliable, organised and able to work with minimal supervision

• Confident making decisions and solving problems

• Calm and professional during busy periods

• A strong communicator with excellent customer service skills

• Computer confident, ideally with experience using RMS or similar property management/booking systems

• Flexible with availability, including some weekends and evenings

• Willing and able to travel occasionally between our motel properties in Melbourne, Brisbane and Perth when required

Location: Brisbane
Hours: Approximately 25–38 hours per week
Employment: Full-time or part-time opportunities available
Shifts: Flexible roster, including weekends and evenings

For the right person, there may also be opportunities to gain experience across our motel properties in Brisbane, Melbourne and Perth.

Sponsorship may be considered for the right candidate after successfully completing a 6-month probation period, subject to eligibility and business requirements.

If you’re experienced, dependable, guest-focused and confident running a busy front desk, we’d love to hear from you.

Apply through SEEK with your resume and a brief introduction outlining your relevant hotel/motel front desk experience and availability.