Field Service Engineer

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows.

• Execute technical tasks strictly according to provided instructions and validated scopes. Recognize when on-site realities deviate from the plan and immediately halt execution to escalate, rather than absorbing out-of-scope work.

• Run required power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site.

• Securely package replaced/defective parts using provided return labels and ensure they are shipped back within mandatory timelines.

• Maintain professional on-site communication, focusing strictly on factual technical updates while directing any requests for scope changes or SLA negotiations back to the designated Technical Account Manager.

• Travel is required (up to 50%)