Service Technician

Service Technician, TAS

• High impact and visibility
• Hands-on role in a customer-facing environment
• Strong technical and problem-solving focus

In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention.

With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.

Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects.

Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.

Are you a hands-on professional with a passion for technical service, problem-solving, and delivering exceptional customer support? Diversey is looking for a Service Technician to support customer operations across the Launceston, Devonport, and Burnie region in Tasmania.

About the role:

We are seeking a Service Technician to support customers across the Launceston, Devonport, and Burnie region in Tasmania. Reporting to the Regional Sales Manager, this role is focused on delivering high-quality technical service and operational support across customer sites.

You will play a key role in ensuring chemical treatment programs operate effectively by conducting testing, maintaining equipment, managing inventory, and providing hands-on technical support. This is a practical, field-based role ideal for someone who enjoys problem-solving, working independently, and building strong customer relationships.

You will be responsible for:

Technical Service & Operations

• Conduct sampling and laboratory testing of process systems, ensuring accurate recording of results
• Monitor system performance and identify, troubleshoot, and correct faults
• Ensure chemical treatment programs operate within design parameters to achieve expected outcomes
• Support onsite customer trials and provide professional technical assistance

Equipment Maintenance & Reliability

• Inspect, clean, and maintain chemical dosing and monitoring equipment
• Perform basic repairs, recalibration, and equipment reprogramming as required
• Carry out manual chemical dosing when necessary
• Report leaks, equipment issues, and unusual site conditions promptly

Inventory & Reporting

• Maintain appropriate chemical stock levels and place orders as required
• Ensure accurate record-keeping for test results, monitoring, and service activities
• Prepare and submit service reports and documentation in line with business requirements

Safety, Compliance & Collaboration

• Follow all EH&S and environmental policies and customer site procedures
• Maintain high standards of housekeeping and safe work practices
• Report incidents, hazards, and near misses
• Work collaboratively with internal teams and customers to achieve service and business goals

What you need to be successful

• Valid driver’s license (essential)
• Strong commitment to safety and ability to identify workplace hazards
• Mechanical aptitude with the ability to perform basic equipment maintenance
• Good understanding of chemistry or willingness to learn
• Strong troubleshooting and analytical skills
• High attention to detail and accuracy
• Self-motivated with the ability to work independently and manage priorities
• Comfortable working unsupervised and performing routine technical tasks
• Proficient in MS Office and general computer systems
• Effective communication skills with the ability to engage customers and colleagues
• Ability to travel and work across multiple sites
• Comfortable working at heights (desirable)
• Trade qualification or degree in Chemistry/Science is highly regarded
• Prior industry experience (e.g., F&B industrial or other manufacturing industry) is advantageous

If you’re passionate about customer success and technical solutions, we’d love to hear from you.

Apply now and be the force behind our next big win.