Broker Coordinator

About the Role

This is an exciting opportunity to join icare's Workers Compensation business in a role designed as a genuine career development pathway. As a Broker Coordinator, you'll work closely with Engagement Managers to support broker relationships, deliver valuable reporting and insights, and help ensure brokers receive exceptional service.

Ideal for someone with administration, customer service, relationship management or insurance experience, this role offers exposure to broker engagement, stakeholder management and data-driven decision making. You'll gain hands-on experience working with industry partners while building the skills and knowledge to progress into an Engagement Manager role in the future.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It's an exciting time at icare where no two days are the same; as a Broker Coordinator you will:

• Support Engagement Managers by coordinating broker activities, priorities and key deliverables
• Manage the broker support inbox and respond to broker enquiries in a timely and professional manner
• Prepare, analyse and distribute reports, insights and broker performance information to internal and external stakeholders
• Maintain broker records, CRM data, broker services and Letter of Appointment (LOA) administration
• Build positive relationships with brokers and industry stakeholders through proactive communication and support
• Generate data-driven insights and contribute to presentations, reporting improvements and business initiatives

Skills & Experience

• Experience in administration, coordination, customer service or relationship management roles
• Workers Compensation experience preferred, with insurance, underwriting or broker experience highly regarded
• Strong analytical capability with confidence working with reporting, data and insights
• Proficiency across Microsoft Office applications, particularly Excel and PowerPoint
• Strong communication and stakeholder management skills with a customer-focused approach
• Ability to manage competing priorities, maintain attention to detail and work collaboratively across teams
• Experience using CRM systems such as Salesforce or similar platforms will be beneficial

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.