We're Hiring! Full-Time Experienced Restaurant Manager

Key Responsibilities:

Leadership & Team Management:

• Lead, train, and mentor staff, including bartenders, waiters, and food runners.

• Create a positive and motivating work environment that fosters teamwork and high performance.

Operations Management:

• Oversee day-to-day operations, including bar, pass, and front-of-house.

• Ensure all operations run efficiently, meeting service and quality standards.

• Handle guest complaints and resolve issues in a professional manner.

Staff Scheduling & Rostering:

• Manage staff scheduling using Deputy or similar platforms to optimize coverage and efficiency.

• Ensure rosters align with operational demands and labor budgets.

Reservations & Customer Experience:

• Manage reservations using ResDiary or a similar booking system.

• Ensure an exceptional guest experience from the moment of booking to the end of their visit.

Training & Development:

• Provide ongoing training to ensure all team members deliver exceptional service.

• Conduct regular staff performance reviews and provide constructive feedback.

Financial Management:

• Meet and exceed KPIs, including revenue, labor costs, and customer satisfaction scores.

• Assist in managing budgets, tracking expenses, and identifying opportunities to improve profitability.

Health & Safety Compliance:

• Ensure the restaurant complies with all health, safety, and food handling regulations.

• Maintain cleanliness and organization of the venue at all times.

Technology & Reporting:

• Utilize technology (e.g., ResDiary, Deputy) to streamline operations and generate reports.

• Analyze data to improve performance, identify trends, and implement solutions.

Requirements:

• Minimum 3+ years’ experience as a Restaurant Manager or similar role in a high-volume venue.

• Strong leadership and team management skills with the ability to train and motivate staff.

• Hands-on experience with bar, pass, and restaurant operations.

• Proficiency in using technology, including booking systems like ResDiary and staff scheduling platforms like Deputy.

• Exceptional customer service and problem-solving skills.

• Proven track record of meeting and exceeding KPIs and operational targets.

• Excellent organizational and multitasking abilities.

• Knowledge of health and safety regulations in the hospitality industry.

What We Offer:

• Competitive salary package.

• Opportunity to work in a vibrant and dynamic environment at a highly-regarded venue.

• A supportive management team that values your expertise and contributions.

• The chance to lead and make a significant impact on the success of the restaurant.

If you are a dedicated and experienced restaurant professional with a passion for hospitality, we’d love to hear from you!

📍 Location: CJ’s Crab Shack & Grill, Penrith Panthers Leagues Club

Join us and lead the way in creating memorable dining experiences! 🦀