Evaluations & Impact Specialist

HOPE Community Services has been supporting Western Australians for over 120 years, delivering services across alcohol and other drugs, mental health, justice, and family and domestic violence. Walking together with the community to restore hope and transform lives across WA.

As the Evaluation and Impact Specialist, you will play a key role in strengthening HOPE's ability to understand, demonstrate and maximise the impact of its programs and services.

Working across the organisation, you'll lead evaluation and impact activities, develop evidence-based approaches to measuring outcomes, and turn complex data into meaningful insights that support strategic decision-making, service improvement, funding opportunities and organisational learning.

You'll champion a culture of evaluation, accountability and continuous improvement, working collaboratively with service leaders and internal and external stakeholders to ensure evidence is used to strengthen the way HOPE delivers services and creates positive social impact.

• Lead the implementation and continuous improvement of HOPE's Impact Framework, evaluation tools and methodologies.
• Plan and deliver evaluations across HOPE's programs and services using appropriate quantitative and qualitative approaches.
• Analyse data and translate findings into clear insights, reports and recommendations that support decision-making, service improvement and funding opportunities.
• Build a culture of evidence-informed practice, evaluation and continuous improvement across the organisation.
• Partner with service leaders and internal teams to apply evaluation findings and strengthen program design and outcomes.
• Provide evidence of impact to support grants, tenders, contract reporting, communications and stakeholder engagement.
• Build evaluation capability by providing advice, tools and support to managers and staff.
• Develop relationships with research organisations, government, universities and sector partners to support collaboration, benchmarking and innovation.
• Represent HOPE in relevant evaluation, research and impact measurement networks and forums. Occasional travel may be required.

You are an experienced evaluation and research professional with a passion for using evidence to create meaningful social impact. You bring strong analytical and communication skills, enjoy working collaboratively across diverse teams, and can translate complex information into practical insights that drive better outcomes.

• Significant demonstrated experience using a range of evaluation and/or research methodologies.
• Significant demonstrated experience using evaluation data to analyse and report on impacts, outcomes and programs.
• Demonstrated experience building research or evaluation capability.
• A good understanding of contemporary research and approaches relating to family and domestic violence, alcohol and other drugs, and mental health.
• Experience working within diverse groups and contributing meaningfully to change.
• Experience in program evaluation within the not-for-profit sector and/or government.
• Demonstrated experience facilitating discussions and workshops to support services in clarifying program logic, theories of change and outcomes, and generating evaluative insights.

• Tertiary qualifications in social or behavioural sciences, evaluation, health sciences or another relevant discipline.
• Experience working in a culturally appropriate manner.

• SCHADS Award Level 7 salary plus superannuation.
• Generous salary packaging benefits to maximise your take-home pay.
• Flexible and supportive workplace with opportunities for professional growth.
• Hybrid working with 2 days remote. 
• The opportunity to influence the quality, effectiveness and impact of services that improve lives across Western Australia.
• A collaborative and values-driven team environment.
• Access to free counselling through Employee Assistance Program (EAP).
• Ongoing learning and development opportunities.

• Current National Police Clearance (within three months).
• Current C or A Class Driver's Licence.
• Department of Justice Clearance.
• Current Working with Children Check.

If you're passionate about evaluation, evidence and social impact and want to help shape how one of Western Australia's leading community service organisations measures and improves its impact, we'd love to hear from you.

Please submit your resume and a cover letter outlining your experience and suitability for the role.

At HOPE Community Services, we are committed to creating an inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.