Implementation Manager

For over 25 years, Freightquip has been a trusted Australasian distributor and service provider for leading global manufacturers of specialised equipment used across the aviation, rail and seaport industries.

We're looking for an experienced Implementation Manager to lead the rollout of XOPS, an Airport Operations Management System, supporting our new Ground Support Equipment Pooling Operations at Western Sydney International Airport.

This is a unique opportunity to play a key role in establishing new operational systems at one of Australia's newest airports.

Working closely with the XOPS software development team, the Pool Coordinator, airport stakeholders and ground handling contractors, you'll ensure the system is configured correctly, adopted by users and successfully transitioned into day-to-day operations.

Reporting to the Operations Manager, you will lead the implementation, configuration and operational rollout of XOPS across Freightquip's Western Sydney International Pooling Operations.

You'll work alongside the Pooling Coordinator, who will use XOPS on an ongoing basis to manage daily equipment allocation and respond to operational changes such as flight schedule variations, equipment breakdowns and asset availability.

This is more than a software implementation role - it's an opportunity to establish new operational processes, train users, drive change and ensure the successful adoption of a critical airport operations platform.

• Lead the implementation and operational rollout of XOPS.

• Configure the platform to support Freightquip's operational requirements.

• Coordinate implementation activities, project milestones and go-live planning.

• Work alongside the Pool Coordinator to establish day-to-day operating procedures.

• Deliver user training and provide implementation support throughout the project.

• Promote user adoption and ensure XOPS is used consistently across airport operations.

• Liaise with airport stakeholders, ground handlers and contractors.

• Monitor implementation progress and resolve system and operational issues.

• Prepare user documentation, procedures and implementation records.

• Complete project handover and transition the system into business-as-usual operations.

You'll be someone who enjoys bringing technology and operations together.

To be successful, you'll bring:

• Experience implementing complex enterprise software or operational systems.

• Strong project coordination and stakeholder management skills.

• Ability to work collaboratively with software developers and operational teams.

• Excellent communication, facilitation and training skills.

• Practical problem-solving and strong organisational skills.

• Experience driving user adoption and change management.

• The ability to manage multiple stakeholders and competing priorities.

• Experience in aviation, logistics, transport, asset management or operational technology will be highly regarded.

• Be part of the establishment of operations at Western Sydney International Airport.

• Lead the implementation of an innovative airport operations management platform.

• Work alongside experienced aviation, operational and technology professionals.

• Make a genuine impact on how airport ground operations are managed.

• Competitive salary package based on experience.

If you're looking for an opportunity to lead a significant operational technology implementation in one of Australia's most exciting aviation environments, we'd love to hear from you.

Apply now with an up to date CV outlining your experience.