Team Support Officer

 Job Task Analysis - AccessCare Outreach

• Be part of a friendly, collaborative team focused on community wellbeing and compassionate care
• Benefit from permanent, full-time stability and a supportive on-site environment
• Two full time, on site permanent positions on offer
• $83,421 - $96,065 per annum (dependent on experience) plus superannuation
• Location:  Mentone

About the team

AccessCare provides community care that supports older people, people with disabilities, and those with complex needs or at risk of homelessness, helping them to live safely and independently at home. Funded by the Commonwealth and Victorian governments, we deliver services across Kingston, Frankston, Bayside, Glen Eira, Stonnington, and Port Phillip.

About this opportunity:

We’re seeking to employ two Team Support Officers ready to make a real difference in people’s lives. In these roles, you’ll provide vital assistance to Care Partners, Client Service Officers, and your teammates, so every consumer receives the high-quality support they deserve. Alongside administrative tasks, you’ll be a friendly point of contact—helping monitor consumer wellbeing and keeping communication flowing between staff, consumers, and families.

Other Responsibilities include:

• Welcoming support and thoughtful service to consumers, carers, and team members
• Ongoing monitoring to help ensure every consumer’s care and safety
• Responsive follow-up to feedback and changing client needs, working with others to find solutions
• Liaise with our brokerage providers to ensure timely service delivery
• Contribute to managing client individual budgets and expenditure
• Help manage incident reporting for continued service improvement
• Assist with Work Health and Safety tasks and planning, always putting wellbeing first
• Foster independence, reablement, and community connection for the people we serve
• Provide backup and hands-on help to other teams, including client home visits when needed

What You’ll Bring:

• Experience supporting people in customer service, community, or care settings
• Warm, compassionate communication skills and an ability to put people at ease and build strong connections, over the phone and in person
• Great attention to detail, strong organisational skills, and a knack for keeping records accurate and current
• Enthusiasm for teamwork, problem-solving, and helping colleagues achieve the best results
• A commitment to continuous learning, improvement, and supporting a safe and inclusive workplace for all
• Qualifications: Diploma in Health or related field, or experience in a similar role
• Valid Driver's License is essential 

The right candidates will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application. 

How to Apply

If you are interested in these opportunities, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button*. 

* This opportunity is open to new applicants only.

All applications must be submitted online through our careers portal.  Please note that we do not accept applications or inquiries from recruitment agencies

For any inquiries about the position, please contact Jude Thomas, Team Leader Home Support at ***********@kingston.vic.gov.au

To be considered for these roles, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at ***************@kingston.vic.gov.au

About Kingston 

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us: 

• Flexible work hours
• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.