External Site Lead

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

Join us as an External Site Lead and play a key role in delivering outstanding, patient-centred care across our external sites. This is an exciting, hands-on leadership opportunity where you’ll inspire and support our Administration teams, providing direction across the day-to-day delivery of reception, patient administration and patient accounts services.

You’ll be at the heart of ensuring our services run smoothly and effectively, while coordinating key clinical governance and service support activities, including peer review processes and multidisciplinary team (MDT) meetings. It’s a varied and rewarding role, with the opportunity to make a genuine impact on both our teams and the experience of our patients.

More specifically you will:

• Supervise all patient services staff within the designated Centres.
• Work with the Practice Manager on various adhoc projects and carry out actions as directed.
• Manage chemotherapy bookings and schedule processes in coordination with clinical teams
• Manage the Doctor’s diary at external sites. Ie, rescheduling diary items to account for leave absences.
• Work with the Practice Manager to complete monthly audits to ensure service delivery standards are being met.
• Have a clear understanding of the patient registration and billing systems and the related billing processes.
• Have a clear understanding of the funding mechanisms related to Oncology and Haematology billings, Medicare and the Medicare Safety Net.
• Develop and maintain strong working relationships with internal and external stakeholders and promote and support initiatives

We’re interested in hearing from people who have:

• Demonstrated experience in managing and leading a team of 3 or more staff.
• Strong experience in medical administration and reception management.
• Strong management and communication skills, with the ability to liaise with and effectively influence staff & patients.
• Demonstrated understanding of and ability to provide excellent leadership in line with the organisation’s values.
• A collaborative approach to delivering exceptional patient centred services.
• A willingness and ability to proactively implement continuous improvement and change initiatives.
• Demonstrated experience in collaborating with medical practitioners.
• Demonstrated ability to provide excellent customer service in a healthcare environment.
• Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
• The ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.
• A flexible approach to work.

Benefits of joining our team:

• Working for a large integrated cancer care provider proving opportunities for professional growth and development.
• Clinic charity days, morning teas, health & wellbeing events.
• Close knit internal community.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Learn and grow with our award-winning development programs.
• Internal career development opportunities.
• Care to benefits including FLARE and gym / swim memberships.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.