Guest Service Officer - Full Time/Part Time/Casual

Citadines is a leading hospitality brand offering modern, flexible accommodation in the heart of the world’s most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to life.

At Citadines, we’re more than just a place to stay — we’re your connection to the energy, creativity, and community of the neighbourhood. From hidden art galleries to in-residence coffee tastings with local baristas, every stay is a gateway to discovery.

The newly renovated Citadines Elizabeth Street Pier Hobart now seeks an enthusiastic, experienced, and dedicated person to join the Front Office team as Guest Service Officer. This role will report to the Guest Service Manager and work closely with other departments.

In this role you will be responsible for

• Delivering a warm, professional welcome and providing exceptional front desk service in line with Ascott Welcome standards.

• Managing guest check-ins, check-outs, room allocations, reservations, and cash handling with accuracy and efficiency.

• Responding promptly to guest requests and feedback, resolving issues professionally and escalating where required.

• Coordinating closely with Housekeeping and other departments to ensure room readiness, VIP arrangements, and seamless guest experiences.

• Maintaining front office standards, completing audits, shift handovers, and ensuring compliance with company procedures and security requirements.

To be successful in this role you must have

• Strong customer service and communication skills, with the ability to build rapport with guests and clients.

• Excellent attention to detail, organisation, and the ability to manage multiple tasks in a fast-paced environment.

• Sound problem-solving skills, initiative, and a proactive approach to resolving guest concerns.

• A professional presentation and a commitment to grooming, brand standards, and personal conduct.

• A strong understanding of policies, procedures, and workplace health, safety, and environmental compliance.

In return, you will receive:

• An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event and Cultural Leave is yours on top of your annual leave!

• Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)

• Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide

• Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)

• Grow With Us – Leadership training and a pathway to become a future GM

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States. 

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia’s bold journey to grow from 8 to 30 hotels by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry. 

www.discoverasr.com