APAC Technical Support & Cloud Consultant-Syndey/Melbourne

NeoXam is a growing international financial software company headquartered in Paris, with a strong and expanding presence across Australia. Through our combined expertise and transparent approach, we help Buy-Side and Sell-Side organizations - across banking, asset management, and insurance - navigate the continuous changes shaping the financial industry. Our solutions span the complete financial value chain, from centralized data management to front- and back-office software.

With 750+ dedicated staff across 21 offices worldwide - including Sydney, Melbourne, New York, Boston, Paris, Frankfurt, Luxembourg, Zurich, Geneva, Milan, London, Hong Kong, Shanghai, Singapore, Noida, Chennai, and more - NeoXam combines global scale with an entrepreneurial, collaborative culture. More than 150 clients across the globe trust NeoXam to run their most critical workflows.

Join us and be part of a thriving, internationally recognized financial software company making waves in the industry.

As part of our expanding NeoXam as a Service (NXaaS) operating model, we are looking for a motivated and technically strong Technical Support & Cloud Consultant to join our Australian team. This is a hands-on role that blends client-facing support with cloud infrastructure ownership, making it ideal for someone who thrives at the intersection of financial software and modern cloud operations. As we continue to grow our global SaaS footprint, this role will evolve alongside increasing monitoring, observability, and operational responsibilities. NXaaS operates a follow-the-sun support model across APAC, EMEA, and the Americas - this role covers Australian business hours.

You will support NeoXam's core product suite, including:

NeoXam DataHub – a centralized data management platform purpose-built for financial institutions, serving as a hub for all data consumed or produced across the enterprise.NeoXam IBOR – a uniquely independent and flexible Investment Book of Record, providing asset managers with a single, continuously updated source for positions, valuations, and forecasts across multiple views.NeoXam Aro – an intelligent, low-code reconciliation and data lifecycle platform that transforms fragmented, manual processes into a unified, AI-powered solution.NeoXam Impress – an end-to-end solution for client, digital, and regulatory reporting, covering data integration, performance calculations, production workflows, and data visualization.

Your Missions

Serve as the first technical point of contact for NeoXam's global clients, covering Australian business hours within NeoXam's follow-the-sun support model and ensuring seamless handoff with APAC and EMEA counterparts. Triage, analyze, and own support tickets end-to-end - from anomaly identification and root cause investigation through to resolution, including software-level fixes in Java and escalation to R&D when required. Review and respond to monitoring alerts and operational dashboards, identifying and acting on anomalies before they impact clients; monitor and manage cloud resources (primarily AWS) to ensure performance and availability against production SLAs. Troubleshoot and enhance cloud-based deployments; implement patches and configuration fixes; support data migration and cloud onboarding initiatives in collaboration with clients and internal teams. Manage technical installations, upgrades, and environment refreshes for client-facing deployments; maintain internal environment replicas for issue reproduction and testing. Collaborate with the Paris R&D team and global support counterparts to resolve complex issues and contribute to the NXaaS knowledge base. Support pre-sales and implementation teams on technical matters; participate in client calls, project updates, and cross-team coordination.

Your Profile

Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 3-5 years of experience in technical support, implementation, or infrastructure roles within financial software or the banking/financial services industry. Solid working knowledge of AWS (EC2, RDS, ALB, S3, CloudWatch, VPC, IAM); AWS certification is a plus. Proficient in Java application troubleshooting - log analysis, memory management, thread dumps, and configuration. Ability to diagnose and interpret common database performance issues - including slow queries, missing indexes, lock contention, and execution plan analysis. Experience with Oracle and/or PostgreSQL query tuning is strongly preferred. Experience with relational databases - Oracle, PostgreSQL, or SQL Server. Scripting ability (Shell, Python, or equivalent) for automation and diagnostics. Familiarity with web application servers (Tomcat, JBoss, or WebSphere) and messaging systems (IBM MQ, Kafka, or equivalent). Working knowledge of XML, REST/SOAP web services, and API integrations. EKS (Elastic Kubernetes Service): Strong understanding of Kubernetes fundamentals and practical experience with Amazon EKS for container orchestration from support perspective. Monitoring & Observability Tools: Hands-on experience with solutions such as Datadog, Grafana, CloudWatch or similar platforms for system monitoring, logging, and performance visualization. Familiarity with Git and standard version control workflows. Hands-on experience with Linux/Unix environments and command-line operations. Understanding of Agile/Scrum methodology and ITIL support practices. Strong written and verbal communication skills; ability to manage client relationships professionally and independently. Self-motivated, proactive, and collaborative — comfortable working across time zones with global teams.

Why NeoXam?

At NeoXam, we love people who are curious, involved, and self-driven. We encourage creativity and strive to promote an environment and culture based on personal growth and development. We want you to express your full potential and become a major contributor to our continued growth across Australia and beyond.