Operations Hub Support Officer

At Urban Utilities, our purpose is simple yet powerful - Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

Your Opportunity

Our Operations Hub keeps the network running. This team coordinates access to our water and wastewater networks 24/7, protecting public health, minimising cost, and delivering an exceptional experience for customers and delivery partners.

As a Support Officer, you'll back up our Control Room Operators and Crew Leader. You'll process permits, manage enquiries, pull together operational data and reporting, and step into the Operator role when needed. No two shifts are the same.

What You'll Deliver

• Collate operational data using SCADA, Power BI and other reporting tools
• Manage the Network Access Inbox; planned works, permit extensions, failed shuts and scheduling queries
• Review and process permit applications against safety and legislative requirements
• Handle water quality enquiries and provide resolutions to customers
• Support the Control Room during wet weather events and incident management
• Manage after hours customer faults and emergency calls
• Back up Control Room Operators, including SCADA monitoring and raising work orders in Ellipse

About You

• Strong understanding of task-specific procedures, workflows and systems
• Confidence with Microsoft products; exposure to Urban Access, Ellipse, SCADA, EMS, Genesys, CRM, Power BI, JIRA or Confluence is a plus
• Experience in the water industry or customer service is desirable
• A Certificate III in Water Industry Operations is highly regarded, but not essential
• Ability to work our 24/7 Control Room roster: 4 days on, 4 days off (worked as 2 day shifts and 2 night shifts), including working the maximum planned shift length of 12.25hrs
• Eligibility for security clearance under SOCI requirements.

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland. Every day, our teams work to support thriving communities and a sustainable future.

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There's no us without you. Come shape the future with us.

How to Apply

Click 'Apply' to submit your application.

Applications will close Thursday, 10th September 2026.

Applicants may be required to undergo background checks as part of the recruitment process for this role.

For further information please contact our Talent team at *******@urbanutilities.com.au