Administrative Support Officer – Compliance & Operations

Zenith Consultancy & Support Pty Ltd | Remote (Work From Home) | Contract

Zenith Consultancy & Support is looking for an experienced, reliable Administrative Support Officer to take ownership of the day-to-day administration, systems and compliance side of the business, freeing up the Director to focus on participants and growing the team.

This isn't a role where you'll be handed a script and told exactly what to do. Zenith is preparing for NDIS registration, and there's real scope here to build and shape processes as the organisation grows. If you're the kind of person who sees a gap, fixes it, and runs with it, this role is built for you.

What you'll be doing

You'll manage emails, files, records and documentation using Microsoft 365, and take the lead on maintaining compliance documentation including staff records, training evidence, declarations and registers. You'll help simplify high-level policies and procedures into practical, usable documents that actually work for a small business, and support NDIS registration preparation alongside the Director and external consultants.

You'll also set up and maintain internal systems using Teams, SharePoint, Microsoft Forms, OneDrive and Outlook, support onboarding and induction for the casual support worker team, and communicate professionally and empathetically with NDIS participants, families and support workers as needed.

What we're looking for

• Previous experience in an administrative, operations or compliance support role

• Experience in the disability, community services or NDIS sector, and genuine confidence working with NDIS-related processes and procedures

• Strong organisational skills with high attention to detail

• Confidence using Microsoft 365 (Outlook, Word, Excel, Forms, Teams, SharePoint)

• The ability to work across a broad range of stakeholders, from the Director to support workers to participants and families

• A reliable, self-starting approach, you're comfortable working independently in a remote environment with minimal supervision

• Strong written and verbal communication skills, with a professional, empathetic style

Bonus points if you have

• Exposure to compliance, governance, quality or registration processes

• Experience supporting a small or growing organisation

Ready to make this role your own?

If you're reliable, detail-focused, and want a role where your initiative genuinely shapes how things run, we'd love to hear from you.

To apply: Please send your current CV along with a cover letter telling us why this role speaks to you.