Dental Receptionist- Dental Assistant Hybrid role

At Given Smile and FOX Implant Centres, we are passionate about changing lives through exceptional dental care, advanced implant solutions, and an outstanding patient experience.

As our clinics continue to grow, we are seeking a highly organised, professional, and customer-focused Receptionist/Assistant to become the face of our Paddington practice and play a key role in creating a welcoming and seamless experience for every patient who walks through our doors.

This is an exciting opportunity for someone who thrives in a healthcare environment and takes pride in delivering exceptional service while supporting the smooth day-to-day operations of a busy dental practice.

This is a full-time position, Monday to Friday. Working hours may be discussed for the right candidate.

• Welcome and assist patients in a professional and friendly manner

• Manage incoming phone calls, emails, and patient enquiries

• Coordinate and schedule appointments efficiently across multiple providers

• Confirm appointments and manage patient communications

• Maintain accurate patient records and documentation

• Process payments and perform daily reconciliation tasks

• Assist with treatment bookings and patient follow-up communications

• Support clinicians and the wider team with administrative requirements

• Manage patient flow to ensure appointments run smoothly and efficiently

• Uphold a premium standard of customer service and patient care

• Contribute positively to the culture and success of the practice

• Chairside assisting in surgical and restorative procedures

• Sterilisation and infection control

• Setting up and turning over treatment rooms

• Patient support and communication

• General clinical support and maintaining hygiene standards

You are highly organised, proactive, and passionate about delivering exceptional customer service.

You will demonstrate:

• Outstanding communication and interpersonal skills

• A warm, professional, and confident manner

• Exceptional organisational and multitasking abilities

• Strong attention to detail and accuracy

• Ability to remain calm under pressure in a busy environment

• A positive, team-focused attitude

• Strong computer and administrative skills

• A commitment to providing an exceptional patient experience

• Previous experience in a dental reception, medical reception, or healthcare administration role

• Experience using dental practice management software (D4W, CORE EXACT, or similar)

• Knowledge of health funds, treatment scheduling, and patient management systems

• Experience in a premium customer service environment

• Join a growing and innovative organisation transforming patients' lives

• Work alongside a passionate and supportive team

• Be part of a positive workplace culture that values people and excellence

• Opportunities for ongoing training, development, and career progression

• Modern facilities and advanced dental technology

• Competitive remuneration based on experience