Service Desk Engineer

Our client is one of the biggest retail brands in the world and they are looking for a Service Desk Engineer to provide Level 1 and some Level 2 support across MS/Windows technologies and environments. You will be providing support across hardware and software over the phone, via email and face to face.
This is a permanent role paying up to $112K package, based in the Sydney CBD and with some working from home arrangements.
Some of the key responsibilities are:Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops.Administered all desktop computer support including hardware and software installation and configuration.Provided day-to-day desktop support, hardware/software installation and troubleshooting.Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer.Use Remote desktop, Desktop Director to provide end-user support to monitor, shadow, and troubleshoot issues with field devices.Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support.
To be suitable for this role you will:Ideally have graduated with an IT degree/diploma/certificateExperience with providing Level 1 and 2 support and working in a small teamExperience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)Have a great work ethic, attitude, communication skills and be able to learnNeed to be proactive, take accountability and responsibility and look to progress your career
For more information please apply and shortlisted candidates will be contacted.