Delivery Lead (Dedicated)

At DotCollective, our Delivery Leads keep the engine running, ensuring clarity, coordination, and consistency across every sprint, support pack, and project.

In this Dedicated Squad setup, you'll work alongside a Delivery Manager (Dedicated), supporting several of our largest merchants. Together, you'll manage day-to-day delivery, client coordination, QA, and squad operations, ensuring your merchants experience DotCollective's hallmark delivery confidence at scale.

You'll be the operational backbone of the squad, detail-obsessed, process-driven, and proactive.

Where the Delivery Manager drives the why and what, you'll focus on the how and when, ensuring every ticket, sprint, and deployment runs seamlessly.

Requirements

Core Responsibilities

Delivery Operations

Manage day-to-day delivery workflow across support, projects, and sprintsMaintain accurate boards, priorities, and timelines within ProductiveCoordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and clientTrack all tasks through to QA and deployment, ensuring nothing slips through the cracksFlag risks early, proactively recommend solutions, and ensure every sprint stays on track

Client Coordination & Support

Serve as the day-to-day contact for clients on delivery items, scheduling, QA updates, and smaller task queriesSupport the Delivery Manager in managing timelines, budgets, and client commsKeep clients informed with status reports, testing notes, and clear expectationsCoordinate feedback rounds, testing phases, and post-launch actionsHelp ensure a smooth client experience that builds trust and confidence

QA, Testing & Launch Readiness

Oversee QA for all deliverables before deployment, across all channelsEnsure tasks meet acceptance criteria, design integrity, and Shopify best practicesManage bug tracking, internal UAT coordination, and final deployment checklistsSupport the Technical Lead and developers with test cases and feedback loops

Budget & Time Management

Monitor task estimates and actuals within ProductiveReview weekly time entries for accuracy and profitabilitySupport the Delivery Manager with budget reports, prepaid usage, and monthly invoicing readinessHighlight any risks to profitability or resourcing early

Squad Collaboration & Culture

Act as the operational right hand to your Delivery Manager, bringing structure, detail, and calmEnsure developers and technical leads are clear on priorities and deadlinesSupport team check-ins, retros, and culture initiativesUphold DotCollective's "no surprises" culture, communicate early, often, and clearly

What Success Looks Like

All delivery boards are accurate, current, and visible at all timesClients receive proactive updates, never chasing for informationQA processes run smoothly, with minimal issues post-launchThe squad runs predictably and profitablyThe Delivery Manager and team trust you as their operational anchor

What You'll Bring

Experience in delivery coordination, project support, or account operations within a digital or Shopify agencyA solid understanding of eCommerce and the Shopify ecosystemExperience managing tickets, QA, and sprint workflows across ProductiveStrong communication skills, able to liaise confidently with clients and technical teamsImpeccable organisation and attention to detail, the person everyone trusts to "keep things moving."A growth mindset and eager to develop toward a future Delivery Manager role

Benefits

Working Model

Full-time, permanent role within a dedicated squadHybrid / remote-first with in-person collaboration as required

Why work with us?

Flexibility & Autonomy: We trust our team to work in ways that suit them best - outcomes matter most Career Growth: Shape the future of eCommerce and grow your expertise within a forward-thinking team Engaging Work: Work on exciting projects for some of the biggest names in retail, solving real-world challenges