Customer Onboarding & Enablement Specialist

Most "support" roles are a ticket queue with a nicer title.
This isn't that.
Beam is hiring its first Customer Onboarding & Enablement Specialist in Australia. The work is mostly training and adoption, with a light support layer. Operational, not commercial.
The product is Beam Notes. An AI tool that saves frontline workers more than 8 hours of admin a week. Nearly 100,000 of them use it across the UK, US and Australia, including teams delivering NDIS and Aged Care programmes here.
You'd be the first hire into this function as it scales in Australia. You write the playbook. You don't inherit one.
The basics:From A$85K base plus super, with flexibility for the right personMelbourne preferred, Sydney or Brisbane consideredFounding scope, real product traction, clear routes to grow
The reality:You'll run training for rooms of 20 to 50 end users.You'll take a customer from pilot to real daily usage.You'll pick up the support that can't wait for UK hours, then build the help centre that doesn't exist yet.There's significant travel early on. It tapers, but it's real.
This suits people who can operate before the system exists.Who've delivered software inside large organisations or government, not rolled out an app to small businesses.Who are confident enough to tell a customer no.Who'll push back on a customer rather than wait for the next instruction
Two hard lines: no visa sponsorship, and the role can't be worked from outside Australia at all.
If that sounds like your kind of build, apply or reach out to Hugo Bieber.