Client Services Officers

Client Services Officers, UNSW Canberra

Employment type:  2 x full-time roles, 35 hours per week
Duration: 1 x 12-month fixed term contract AND 1 x continuing role

Remuneration: Broadband 4/5, level 4 from $84,588 /level 5 from $92,265 plus 17% super
Location: UNSW Canberra, ADFA Campus

About UNSW Canberra:

University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.
UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters:
The Client Services Officer role sits in the Student Administrative Services (SAS) Team under the broader portfolio of Student Life and Experience.

Student Administrative Services provides service and support to students across the student lifecycle from admission to graduation. The team works with a focus on our key partner, the Department of Defence and across portfolio partners and other departments to enable the delivery of quality education, research and student experience across the Faculty and schools, including lifelong learning.

The Client Services Officer positions are responsible for the tasks relating to undergraduate, postgraduate, and higher degree research student cohorts. The Client Services Officers will work across tasks within the Team under the guidance and direction of the Manager, Student Lifecycle, Team Leads and Coordinators. They will be required to cover all aspects of the student lifecycle and represent UNSW as required in our partnership with Defence.

The Client Services Officer role is one of multiple positions within Student Administrative Services. These roles will be rotated to ensure continuous improvement and innovation in the work that we do and to enable the incumbent to develop across the full spectrum of Student Administrative Services.

Join a collaborative team that plays a vital role in supporting students throughout their university journey. As a Client Services Officer, you will provide high-quality administrative and customer service support across a broad range of student lifecycle activities, from admissions and enrolment through to assessment, graduation and student engagement initiatives. Working closely with colleagues, stakeholders and external partners, you will help ensure seamless service delivery while contributing to continuous improvement of systems, processes and procedures. This is an excellent opportunity for a highly organised professional with strong communication skills, attention to detail and the ability to manage competing priorities in a dynamic environment. You will have the opportunity to broaden your experience across diverse functions and make a meaningful impact on the student experience.

Who You Are (skills and experience): 

• Completion of a degree without subsequent relevant work experience as a graduate upon appointment, OR completion of an associate diploma with a range of experience including at least 2 years subsequent relevant work experience, OR an equivalent level of knowledge gained through any other combination of education, training and/or experience.
• Relevant administrative experience, including the ability to consult and liaise with colleagues, and internal and external stakeholders at varying levels of authority.
• Demonstrated high level communication ability, including the ability to interact effectively and respectfully with people from differing backgrounds both on technical and non-technical levels.
• Demonstrated ability to establish priorities and manage moderately complex tasks with strong attention to detail and a high level of accuracy.
• Highly developed organisational skills and proven ability to work within strict deadlines in a busy and varied office environment.
• Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email, and demonstrated ability to learn and implement new systems.
• Proven ability to apply high level judgment and initiative when responding to complex enquiries, including the application of University policy and procedure to determine appropriate outcomes.
• Demonstrated experience in managing a range of administrative systems, including spreadsheets, databases and websites with the ability to identify enhancements.

Benefits and Culture:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Flexible working options (flexi-time, flexible hours etc) 
• Additional three days leave during December festive period
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture. 

You can learn more about our Benefits and Culture at Lifestyle & Benefits UNSW

Eligibility: 

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment. 

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

How to Apply:

Make each day matter with a meaningful career at UNSW. Submit your application online before Wednesday 12 August at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description. In order to view the position description, please ensure that you allow pop-ups for https://www.jobs.unsw.edu.au

Get in Touch:

For role-related queries please contact:
Brook West
Team Lead, SAS
b.west@unsw.edu.au

For recruitment process-related queries please contact:
Holly Whale – Talent Acquisition Partner
h.whale@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.

Find out more about the lifestyle and benefits when working with UNSW  

For further information about UNSW Canberra, please visit: UNSW Canberra 
For further information on living in Canberra, please visit: Living in Canberra

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.