Level 2 support for IAM

Position: Level 2 support for IAM Location: MelbourneDuration: 6 months
Must Have Skills:
Strong hands-on L2 support experience with IAM applications (Forgerock / Ping)Experience with ForgeRock stack (Directory Services, FRIM, FRIG)Proficiency in Groovy scriptingSolid understanding of Java (debugging, minor enhancements)Experience with Kubernetes and containerized environmentsHands-on experience with mTLS, OAuth2, OpenID Connect, and SAMLExperience with Splunk and New Relic for monitoring and log analysisFamiliarity with Codefresh and GitHub Actions for CI/CDKnowledge of Incapsula (Imperva) or similar WAF solutionsStrong understanding of IAM, security protocols, and authentication flows
Nice to Have Skills: SRE, DevOps & Automation
Detailed Job Description:Roles and responsibilities:
Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stackMonitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycleSupport and maintain ForgeRock Directory Services (DS) environmentsManage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)Develop and maintain Groovy scripts for customization and automationImplement and troubleshoot mTLS (Mutual TLS) and secure communication channelsInvestigate issues using monitoring tools like Splunk and New RelicSupport Kubernetes-based deployments and containerized IAM workloadsAssist with CI/CD pipelines using Codefresh and GitHub ActionsWork with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshootingPerform Java-based debugging and minor code enhancementsParticipate in incident management, RCA, and problem managementCollaborate with security and infrastructure teams to ensure compliance with security best practicesSupport release deployments and environment stability across Dev/Test/Prod
Top 3 responsibilitiesL2 support expertGood IAM domain knowledgeProficient with incident management, problem management etc. with good command over resolving ticketing withing given SLA