Service Manager

Hutcheon and Pearce

Service Manager

📍 Tamworth, NSW

Lead People. Support Customers. Drive Results.

Are you an experienced Service Manager, Foreman, Senior Technician or Service Advisor ready to take the next step in your career?

We're looking for a motivated and people focused leader to oversee our Service Department in Tamworth. This is an exciting opportunity to lead a skilled team, build strong customer relationships, and play a key role in the ongoing success of one of our largest regional branches.

This role offers the perfect balance of leadership, customer engagement, operational management and technical support. You'll work closely with technicians, apprentices and customers while helping drive performance, profitability and an exceptional customer experience.

What You’ll Be Doing

• Leading, mentoring and developing a team of emerging technicians and apprentices
• Partnering with the Foreman to coordinate workshop operations and maintain a productive, engaged team environment
• Acting as a key point of contact for customers by providing service advice, managing expectations and building long-term relationships
• Supporting service administration activities including job management, customer updates, work order reviews and warranty processes
• Growing service labour sales while maintaining strong customer satisfaction outcomes
• Monitoring key performance measures including workshop productivity, work-in-progress, labour recovery and customer experience
• Driving a culture of safety, accountability and continuous improvement
• Working collaboratively with Parts, Sales and Branch leadership to support the success of the entire dealership

What We're Looking For

• Previous leadership experience within a workshop, service department or agricultural machinery environment
• Qualifications in a mechanical trade or relevant industry experience
• Strong customer service and relationship-building skills
• Proven ability to lead, motivate and develop a team
• Commercial awareness with the ability to analyse performance and drive results
• Excellent communication and organisational skills
• Experience with Microsoft Office applications and service management systems
• Knowledge of John Deere or agricultural equipment is highly regarded

Why You'll Love This Role

🌱 Develop and mentor the next generation of technicians

🚜 Make a visible impact on a growing team and branch

🤝 Build lasting relationships with customers across the region

💰 Competitive Salary + Management Bonus

🚗 Fully maintained company vehicle

📱 Phone and laptop provided

About Hutcheon & Pearce

Hutcheon & Pearce is the largest Australian family-owned John Deere dealership, proudly serving customers across NSW for more than 70 years. With 20 locations and a commitment to exceptional customer service, we support customers across the Agriculture, Construction, Forestry and Lifestyle sectors with industry-leading equipment and after-sales support.

Ready to Take the Next Step?

For a confidential discussion, contact ••••@hutcheonandpearce.com.au or call Zara on 04•• ••• 196.

Applications will be reviewed as they are received.

Apply today and experience the H&P difference! ✅

Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life.