AI Workflow Business Analyst

DWS are seeking AI Workflow Analysts to work on client site alongside teams in Operations, Safety, Procurement, EPMO and Commercial, the Agentic AI program looks for the repetitive, queue-based and approval-heavy work that fills people's days and rebuilds it so agents handle the routine steps while people stay focused on the decisions that need judgement. It is being rolled out in stages, from everyday Copilots to knowledge agents and then fully automated workflows, with a person kept in the loop on every decision that matters and clear governance and security around all of it.

Type: Max Term Contract or ACN Day Rate

Duration: 12 Months 

Applicants must hold Australian Citizenship, Permanent Residency (PR) - DWS are unable to sponsor or support visas.

About the role

You will sit between the business and the build team, working with people across the airport to understand how their processes really run and then reshaping them so agents can take them on. A lot of the value is in capturing the informal detail, the steps that live in emails, spreadsheets and people's heads, and turning it into something structured that a solution can be built around.

Key responsibilities

• Run sessions with teams in Operations, Safety, Procurement, EPMO, Commercial, Finance and others to map how work flows today, including hand-offs, approvals and decision points
• Spot the processes worth automating (the repetitive, queue-based, approval-heavy or vendor-delivered work) and size up the opportunity
• Redesign processes so routine work does not land on a person unless real judgement is needed, and set clear rules for when a human should step in
• Capture the informal steps, the emails, spreadsheets and know-how carried in people's heads, and turn them into documented, structured workflows and data
• Write clear requirements, process maps and acceptance criteria, and work closely with the AI Solution Architect to shape the solution
• Help prioritise use cases on value and readiness, keep the workflow backlog current, and check that delivered agents actually match what the process needs

Skills & experience required

• 
  At least five years in business analysis or process improvement, ideally on a transformation or automation program
• Strong process mapping and modelling (BPMN or similar) and disciplined requirements documentation
• A track record of drawing out requirements and running workshops with business and operational people
• A working feel for workflow automation, RPA or AI agents and where they genuinely add value
• Grounding in Lean, Six Sigma or a similar process-improvement approach
• The analytical habit of putting numbers to effort, volume and value to build a solid case
• Clear writing and confident facilitation in a room full of stakeholders

Working at DWS offers you:

• Ongoing professional and career development
• Paid learning and certifications (chosen entirely by you), with completion bonuses
• An active social club that host regular, subsidised events
• Corporate discounts on a range of services and products, including health insurance, gym memberships, Apple products and much more

About Us:
Since 1991, DWS has been helping organisations across Australia reimagine what's possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project. We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation.
Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence. Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value. At DWS, we don't just meet expectations - we redefine them.

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

Ready for a new challenge? Click APPLY now!
www.dws.com.au
  
No agencies please - our in-house talent acquisition team have this covered.