Consumer Operations Coordinator

Consumer Operations Coordinator – SEN Teams / Melbourne Mavericks, Bendigo Spirit and Perth Lynx

About us:

Sports Entertainment Network (SEN) is one of the largest sports media content and entertainment businesses in Australia and New Zealand, with a unique ability to deliver brand stories to national and international audiences. We do this through a multi-platform approach spanning radio, print, television, digital, in-stadium, activations, and events. SEN is a dynamic, sport-led business on an exciting growth journey — and we’re looking for match-fit talent to join our passionate team.

Why work with us?

You’ll have unique access to our high-profile talent and events, supported by flexible working arrangements. Whether in the office or working remotely, you’ll be part of a fast-paced, energetic team that backs one another to succeed.

About the role and you

At SEN, we own and operate some of Australia’s most exciting professional sporting teams – including the Melbourne Mavericks, Perth Lynx, and Bendigo Spirit. We’re reimagining what it means to be truly fan-first – creating unforgettable moments that connect, inspire, and grow our community. We’re looking for a Consumer Operations Coordinator – someone who thrives on making systems run smoothly, managing details with precision, and bringing structure to creativity. You’ll be the operations heartbeat behind everything fan-facing, working closely with marketing, events, partnerships, and high-performance teams to deliver a seamless experience across multiple touchpoints.

Key Responsibilities

Fulfilment Operations

• Manage end-to-end membership pack fulfilment, including coordination with print and fulfilment providers.
• Maintain and distribute fulfilment files, ensuring accuracy across all tiers and categories.
• Oversee the Return to Sender process — tracking undelivered packs, communicating with affected members, and resolving address discrepancies.

Payment Plan & Direct Debit Management

• Own the automatic direct debit and rollover payment plan program end-to-end.
• Monitor payment plan health, manage failed payments, and proactively communicate with members on outstanding balances.
• Maintain accurate payment plan records and provide regular reporting to the wider consumer team.

Data Integrity & Database Management

• Maintain the cleanliness and accuracy of the member database, including resolving missing contact details, concession status, and outdated records.
• Conduct regular data audits and outreach to members to update incomplete or incorrect information.
• Extract and prepare member communication data for use by the Consumer Communications Coordinator.

Internal Ticketing & Operations Support

• Assist in managing internal ticketing distribution process.
• Liaise with the ticketing platform, stadium and internal stakeholders to resolve distribution issues.
• Provide operational support across ticketing events, activations, and matchday requirements.
• Assist with ad hoc consumer operations tasks as directed by the Consumer Business Manager.

You will be perfect for this if you:

• Are highly organised and process-driven with a passion for structure and systems
• Have a sharp eye for detail and a solutions-focused mindset
• Communicate clearly and confidently with a range of stakeholders
• Love sport and understand what makes fans feel seen and valued
• Take pride in behind-the-scenes work that delivers front-line magic
• Are available to work evenings, weekends, and public holidays during game days and events

Why Join the Mavericks & SEN Teams?

• Be part of a fast-growing Suncorp Super Netball club making real community impact
• Work across elite netball and basketball teams – Melbourne Mavericks, Bendigo Spirit & Perth Lynx
• Gain exposure through seasonal campaigns, marquee matches, and cross-team collaboration
• Thrive in a supportive, high-trust culture where structure enables creativity
• Access professional development and career pathways within Australia’s most exciting sports ownership group
• Enjoy flexible work conditions, team merch, behind-the-scenes access, and a genuinely passionate team

If this sounds like you, apply today to be considered for this exciting opportunity!

Sports Entertainment Network is committed to providing equal employment opportunities to all individuals and encourages applications from a diverse range of candidates, including people with culturally and linguistically diverse backgrounds.