Medical Engagement Manager | Remote | Growth, Relationships & AI

MEDirect | Medical & Healthcare | Relationship Management, Growth & Technology

Remote | Australia

Help Australia’s leading medical specialists build thriving medicolegal practices.

MEDirect is looking for a commercially minded, relationship-driven Medical Engagement Manager to manage and grow a portfolio of medical experts across our national network.

MEDirect is an AI-first medicolegal technology company, operating at the intersection of medicine, law and technology. We are building a more intelligent, data-driven and digitally enabled way of connecting organisations requiring independent medical expertise with highly regarded medical specialists across Australia.

This isn't traditional account management.

You'll sit at the intersection of relationship management, commercial growth, data, technology and strategy, becoming the key point of contact and advocate for a portfolio of highly regarded medical specialists. You will work alongside a highly skilled and experienced team in a remote, technology-enabled environment.

Your job? Understand what makes each expert's medicolegal practice tick, identify where the opportunities are, and turn those opportunities into measurable growth.

As Medical Engagement Manager, you'll take ownership of a portfolio of medical experts across multiple specialties and jurisdictions.

You'll use performance data, technology and strong relationships to understand how each expert is performing, where they're underutilised, where demand exists and what MEDirect can do to help grow their practice.

You'll work closely with our Marketing, Growth and Partnerships, Onboarding, Operations and Technology teams to turn expert capability and availability into bookings.

That could mean identifying a specialist ready to take more referrals, expanding an expert into a new scheme, solving an availability bottleneck, improving the onboarding of a newly recruited doctor, or spotting an opportunity in the data before anyone else does.

You'll also become a trusted partner to the experts you manage — someone who understands their goals and actively advocates for their success within MEDirect.

As an AI-first business, we also expect you to be curious about how AI, automation, CRM and data can make expert engagement smarter, more proactive and more scalable. You don't need to be a technologist, but you do need to be comfortable learning and adopting new technology and actively looking for better ways of working.

You'll own the relationship, performance and growth of your expert portfolio, combining proactive relationship management with data-driven decision making.

You'll be responsible for:

• Building strong, trusted relationships with medical specialists and their practice managers

• Monitoring utilisation, revenue, availability, turnaround times and booking trends to identify risks and growth opportunities

• Developing strategies to increase expert utilisation, referral volume and medicolegal revenue

• Identifying opportunities to expand experts into new schemes, sectors, locations and referral markets

• Working with Marketing and Growth and Partnerships to turn expert capability and availability into bookings

• Managing expert availability strategically and addressing gaps before they impact performance

• Supporting newly recruited experts to build strong booking momentum during their first 90 days

• Acting as the voice of your experts internally, sharing opportunities, feedback and market intelligence across the business

• Managing issues and complaints professionally and working with internal teams to achieve timely resolution

• Using MEDirect's strategy dashboard, CRM, reporting tools, technology and AI tools to make portfolio management smarter and more effective

• Using data and technology to identify emerging trends, risks and opportunities across your portfolio

• Identifying opportunities to automate or improve repetitive workflows and contribute to the continuous improvement of MEDirect's expert engagement model

• Using AI responsibly to support activities such as research, meeting preparation, summarisation, follow-up, portfolio analysis and CRM management, while maintaining personal accountability for the accuracy and quality of your work

You'll probably come from account management, customer success, relationship management, business development, healthcare, professional services or another commercially focused client-facing environment.

You're someone who:

• Builds credibility quickly with senior professionals

• Is commercially curious and naturally looks for growth opportunities

• Is confident having strategic conversations with sophisticated stakeholders

• Enjoys working with data and using it to prioritise action

• Can manage a substantial portfolio without becoming reactive

• Is highly organised and disciplined with CRM and activity management

• Can balance relationship quality with commercial accountability

• Communicates clearly, professionally and confidently

• Is comfortable working across multiple internal teams to get things done

• Spots problems early and takes ownership of solving them

• Is comfortable operating in a fast-moving, technology-enabled environment

• Is curious about AI, automation and new technology and actively looks for smarter ways to work

• Is willing to continually build their digital and AI capability as MEDirect's technology and operating model evolve

Experience working with doctors, medical specialists or within the medicolegal sector is preferred, but isn't essential if you bring strong commercial relationship-management capability.

Experience with CRM platforms, analytics dashboards or other commercial technology platforms will also be highly regarded.

MEDirect operates at the intersection of medicine, law and technology, connecting organisations requiring independent medical expertise with a national network of highly regarded specialists.

We are an AI-first, digital medicolegal technology company and are investing significantly in data, automation, AI and new technology to improve how medicolegal services are delivered.

We're building a more intelligent, data-driven approach to managing and growing our medical expert network — while maintaining the strong professional relationships, trust and accountability that are essential in healthcare and medicolegal services.

This role gives you the opportunity to have genuine ownership. You won't simply inherit a list of accounts and respond to requests.

You'll be expected to understand your portfolio, develop strategies, find opportunities, influence internal teams and help some of Australia's leading medical specialists build successful medicolegal practices.

You'll also have the opportunity to help shape how MEDirect uses data, AI and technology to transform expert engagement as we continue to scale.

If you're the kind of person who can build a great relationship and open a dashboard to figure out what should happen next — and you're excited about using technology to do it even better — we'd like to hear from you.

This is a remote, home-based role, working as part of MEDirect's national team.

MEDirect operates through a highly connected digital working environment, using cloud-based collaboration, CRM, data and AI tools across the business.

You will be expected to be available during Australian business hours and to attend occasional client meetings, medical expert meetings, company planning sessions, conferences or other industry events where required.

We value people who take ownership, communicate openly, solve problems practically and continually look for better ways to work.

Apply now to join MEDirect as our next Medical Engagement Manager.
Please enclose your CV and cover letter addressed to Sue Larsen, Co-founder and Joint CEO MEDirect