Luxury Sales Associate - Full Time

About the role

Swiss Concept is seeking a passionate and professional Sales Associate to join our growing team at our Sydney boutique. In this pivotal role, you will contribute to delivering exceptional customer experiences, driving sales performance, and upholding the boutique's premium and sophisticated atmosphere.

Key responsibilities

• Deliver personalised, exceptional customer service tailored to individual client needs

• Support daily boutique operations to ensure seamless service and success

• Build and nurture long-term client relationships

• Assist in developing and maintaining the client database

• Achieve individual and team sales targets

• Participate actively in ongoing product knowledge training and development

About you

• Genuine passion for luxury watches and dedication to outstanding customer service

• Minimum of 1 year experience in luxury retail or premium hospitality

• Excellent verbal and written communication skills

• Fluency in Mandarin is highly regarded due to our client base

• Proven ability to provide exceptional customer service and manage client relationships effectively

• Impeccable grooming and professional presentation

• Positive attitude with a strong enthusiasm for personal and professional growth

• Flexibility to work across our boutique trading hours, including Saturdays, as part of a rotating roster. Our current trading hours do not include Sundays or Thursday late-night trading.

About us

Swiss Concept is a prestigious luxury watch retailer located in the heart of Sydney CBD. As an official retailer of some of the world's most esteemed watch brands, we have built a reputation for exceptional service and a carefully curated collection. Our success is driven by a commitment to quality, personalised customer care, and a portfolio that includes iconic names such as Rolex, Audemars Piguet, Breitling and Tudor.