Sample Receipt Coordinator

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

The Role

This is a hands-on leadership role at the heart of our laboratory operations. As Sample Receipt Co-Ordinator, you'll be the critical link between our clients and the laboratory - ensuring samples move through the lab efficiently, accurately and on time.

You'll lead a team of staff, overseeing everything from sample intake and work order prioritisation to client communication and quality compliance. If you thrive in a fast-paced, detail-driven environment and enjoy leading a team that takes real pride in their work, this role is for you.

The Day to Day

• Supervise and support Sample Receipt staff in their daily duties to exceed in departmental KPIs
• Manage staff scheduling, shift planning and annual leave to maintain consistent workflow
• Perform regular 1:1s, uphold performance standards and recruit new staff as required
• Oversee the accurate and timely creation and prioritisation of work orders
• Serve as the primary contact for client and inter-laboratory sample receipt communications
• Coordinate inbound interstate and international freight
• Oversee sample storage, disposal, subcontracting and client returns
• Facilitate training and development of new and developing team members
• Ensure all work is conducted in accordance with relevant QWIs and quality standards
• Uphold HSE policies, quarantine requirements and current state OHS legislation
• Deliver on projects and report on KPIs and improvements in a quarterly business review

The Essentials

• Minimum 3 years' experience in a laboratory, environmental or related industry setting
• Proven supervisory or team leadership experience
• Strong written and verbal communication skills
• High attention to detail with excellent organisational abilities
• Client-focused mindset with a genuine commitment to quality service
• Ability to problem-solve and resolve issues calmly and effectively
• Experience in an environmental or analytical laboratory environment
• Familiarity with sample receipt, chain of custody (COC) and work order systems
• proactive approach to continuous improvement and team development

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.