Shift Supervisor and Bar Supervisor - Sandstone Point Holiday Resort

Lead a team. Create memorable guest experiences. Build your hospitality career.

BIG4 Sandstone Point Holiday Resort is one of Queensland's leading holiday destinations, offering premium accommodation, outstanding facilities and exceptional guest experiences. As part of the Comiskey Group, we're proud to welcome thousands of guests each year and are committed to delivering exceptional service in everything we do.

We're currently seeking motivated and enthusiastic leaders to join our team as either a Shift Supervisor or Bar Supervisor. If you're passionate about hospitality, enjoy leading from the front, and thrive in a fast-paced environment, we'd love to hear from you.

These are full-time leadership positions responsible for ensuring the smooth day-to-day operation of the resort during your shift.

You'll lead by example, support and coach your team, deliver outstanding customer service, and ensure our high operational standards are consistently achieved.

Our Shift Supervisors oversee the daily operation of the resort, coordinating Front Office, Bar operations and other guest service areas. You'll work across multiple departments to ensure every guest enjoys an exceptional experience from arrival through to departure.

Our Bar Supervisors lead the daily operation of our bar venues, ensuring exceptional beverage service, compliance with Responsible Service of Alcohol requirements, and a welcoming atmosphere for our guests. You'll also support the broader resort operation and work closely with the Shift Supervisor to ensure seamless service across the resort.

• Lead, coach and motivate team members throughout each shift.

• Supervise Front Office, Bar and other operational areas as required.

• Deliver exceptional customer service and professionally resolve guest concerns.

• Open and close operational areas in accordance with company procedures.

• Complete cash handling, till balancing and end-of-day reconciliations.

• Coordinate staffing and delegate duties to ensure efficient operations.

• Assist guests with enquiries, arrivals, departures and general resort information.

• Liaise with Housekeeping, Maintenance, Activities and Food & Beverage teams to deliver a seamless guest experience.

• Maintain exceptional presentation, cleanliness and operational standards.

• Support the training and development of team members.

• Ensure Workplace Health & Safety policies and procedures are followed.

• Respond confidently to operational issues and make sound decisions during your shift.

• Supervise daily bar operations and beverage service.

• Ensure compliance with Responsible Service of Alcohol legislation.

• Maintain beverage quality and service standards.

• Assist with stock control and minimising wastage.

• Lead the team during busy service periods while maintaining a positive and energetic atmosphere.

We're looking for confident leaders who enjoy working in a hands-on hospitality environment.

You'll bring:

• Previous supervisory experience in hospitality.

• Outstanding customer service and communication skills.

• Strong leadership and people management abilities.

• A positive attitude and willingness to lead by example.

• Excellent organisational and problem-solving skills.

• The ability to remain calm and make sound decisions under pressure.

• High attention to detail and pride in maintaining standards.

• Flexibility to work a rotating 7-day roster, including weekends, evenings and public holidays.

• Current RSA certification (essential).

• Experience with NewBook PMS or similar property management systems is desirable.

• Full-time employment (38-hour week).

• $31 –$46 per hour, depending on rostered days and applicable award penalty rates.

• Career progression opportunities within the Comiskey Group.

• Ongoing leadership development and training.

• Staff benefits and employee discounts across Comiskey Group venues.

• A supportive team culture where your contribution is valued.

• The opportunity to work in a beautiful waterfront resort environment.

At BIG4 Sandstone Point Holiday Resort, you'll be part of a professional team that genuinely enjoys creating memorable holidays for our guests. We believe great hospitality starts with great people, and we're committed to supporting our team through training, development and opportunities to grow their careers.

If you're ready to take the next step in your hospitality career, we'd love to hear from you.

Apply now and become part of the team at BIG4 Sandstone Point Holiday Resort.