IT Support Engineer – Managed IT Services

IT Support Engineer – Managed IT Services

Location: Sydney
Employment Type: Full Time

About the Opportunity

We are a well-established and growing Managed Service Provider (MSP) with a strong reputation for delivering reliable, responsive and customer-focused IT solutions. We service medical practices, dental practices and hospitals across Australia, helping ensure their technology remains secure, reliable and operating at its best.

As they continue to expand, they are looking for a motivated IT Support Engineer to join their technical team.

This is an excellent opportunity for an IT professional who enjoys solving technical challenges, working directly with clients and developing their skills across Microsoft technologies, infrastructure and managed services.

Whether you're an experienced IT Support Engineer looking for your next challenge or a motivated technician ready to take the next step in your career, we'd love to hear from you.

About the Role

As an IT Support Engineer, you'll provide both remote and onsite technical support across a broad range of Microsoft technologies and business IT environments.

You'll assist clients with day-to-day technical issues while also gaining exposure to server administration, Microsoft 365, virtual environments, networking and infrastructure projects.

This role offers plenty of variety and is ideal for someone who enjoys troubleshooting, building client relationships and continually developing their technical skills within a supportive MSP environment.

Your time will be split between remote support, onsite client visits and project work, giving you exposure to a diverse range of technologies and business environments.

Key Responsibilities

• Provide technical support to business clients across a variety of IT environments

• Troubleshoot and resolve hardware, software and infrastructure issues

• Support Microsoft Windows desktop environments

• Assist with the administration and maintenance of Windows Server environments

• Manage user accounts, permissions and Active Directory tasks

• Support Microsoft 365 environments, including Outlook, Teams and user administration

• Assist with virtual server environments, including VMware or Hyper-V

• Troubleshoot networking issues including DNS, DHCP, TCP/IP, VPNs and VLANs

• Assist with backup solutions and system monitoring

• Perform onsite client visits across Sydney as required

• Document work completed within the PSA/ticketing system

• Participate in client projects, upgrades and technology improvements

• Deliver professional, responsive and customer-focused support

About You

You're a proactive IT professional who enjoys troubleshooting, learning new technologies and helping businesses solve technical challenges.

You may already have experience working within an MSP environment, or you may be an ambitious IT technician looking to broaden your technical skills and progress your career.

You'll ideally have:

Essential

• Previous experience in an IT support or technical support role

• Strong troubleshooting and problem-solving skills

• Good understanding of Microsoft Windows environments

• Experience supporting Microsoft 365 applications

• Understanding of Active Directory and user administration

• Exposure to Windows Server environments

• Understanding of networking fundamentals, including DNS, DHCP and TCP/IP

• Strong communication and customer service skills

• Ability to work independently and manage competing priorities

• Current Australian Driver's Licence

Desirable

• Experience working within a Managed Service Provider (MSP)

• Experience with VMware ESXi or Hyper-V mainly

• Azure / Microsoft Entra ID experience

• Experience with backup solutions such as Veeam

• Firewall experience with Watchguard, Draytek, Sophos, Ubiquiti or similar

• Microsoft certifications

• Experience supporting business IT environments

• Highly Desirable if you have been supporting medical or dental practice management software such as MedicalDirector, Best Practice, Dental4Windows, Genie, Shexie etc or similar healthcare applications will be highly regarded.

Why Apply?

• Join a growing and respected Managed Service Provider

• Work with modern Microsoft technologies and infrastructure

• Exposure to a diverse range of clients and IT environments

• Supportive and collaborative technical team

• Ongoing training and professional development

• Genuine opportunities for career progression

• Variety of remote support, onsite work and project-based activities

• Stable, full-time position within a growing organisation

Apply Now

If you're passionate about technology, enjoy helping people and are looking to build your career with a growing Managed Service Provider, we'd love to hear from you.

Submit your resume today to be considered for this exciting opportunity.