Technical Account Manager – Data Centres

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We have an exciting opportunity for a Technical Account Manager (TAM) – Data Centre Thermal Solutions. This role serves as the primary technical interface between Johnson Controls and key Data Centre customers across the Pacific region, with a specific focus on chilled water plants, precision cooling, and advanced thermal management solutions.

The TAM provides deep technical leadership across chiller systems, liquid cooling, and thermal plant architectures, while also taking ownership of technical pricing strategy and bid development for complex opportunities. This ensures solutions are not only technically robust but also commercially competitive and aligned with customer value expectations.

A core element of the role is supporting the Strategic Account Manager (SAM) to drive commercial growth. The TAM brings thermal engineering expertise, early-stage cooling design influence, and bid/pricing leadership that strengthens Johnson Controls’ commercial strategies and opens new business opportunities.

Operating within a matrixed organisation, the TAM aligns technical, commercial, and delivery stakeholders to ensure chiller and cooling plant solutions are positioned, designed, priced, and delivered to win in a competitive market.

Key Responsibilities

Trusted Technical Advisor – Thermal Systems

Act as the trusted advisor for data centre cooling and thermal plant solutions, with a focus on chillers, CRAH/CRAC, and liquid coolingProvide guidance on cooling strategies for hyperscale and high-density environmentsSupport customers in achieving resilience, redundancy, and energy efficiency targets

Solution Design & Architecture Governance

Lead the design of chilled water systems and central plant architectureDevelop integrated solutions covering chillers, pumps, heat rejection, and BMS integrationOwn system performance, efficiency (PUE), and lifecycle optimisationIdentify and mitigate technical risks across capacity, redundancy, and control strategies

Early Engagement & Cooling Design Influence

Influence cooling plant design, chiller selection, and system architecture at pre-RFP stageLead Johnson Controls’ contribution to Basis of Design (BoD)Position high-efficiency and next-gen cooling technologies within project designs

Pricing, Bid Management & Commercial Ownership

Own the technical pricing strategy for thermal solutions, including chilled water plants and liquid cooling systemsLead and coordinate end-to-end bid development, ensuring alignment between engineering, procurement, and commercial teamsDevelop accurate cost models, equipment selections, and solution configurations that balance performance, risk, and competitivenessDrive value engineering to optimise cost while maintaining technical integrity and customer requirementsEnsure proposals clearly articulate total cost of ownership, energy efficiency savings, and lifecycle valueSupport commercial negotiations by providing technical justification for scope, pricing, and solution differentiationMaintain governance over bid quality, margin integrity, and risk management across all submissions

Opportunity & Technical Sales Support

Partner with SAMs on major pursuits from early-stage through awardDevelop compelling technical and commercial value propositionsSupport high-quality proposals with cooling system design, narratives, and performance insights

Market & Domain Expertise – Cooling

Maintain deep expertise in:Chillers (air & water-cooled)Free cooling and heat rejectionLiquid cooling (direct-to-chip, immersion)Stay current with AI-driven high-density cooling demands and sustainability trends
Cross-Functional Collaboration

Align engineering, product, supply chain, and delivery teamsSupport seamless handover ensuring clarity on thermal system design and performance expectations

Pipeline & Technical Governance

Build and qualify pipeline focused on cooling infrastructure opportunitiesEnsure technical and commercial accuracy in CRM, pricing tools, and proposalsMaintain compliance with Johnson Controls governance standards

What we are looking for

Bachelor’s degree in Mechanical Engineering (preferred) or related discipline10+ years’ experience in HVAC/chiller systems and thermal plant solutions, ideally within data centresDemonstrated experience in technical sales, bid management, and pricing of complex engineered solutionsStrong expertise in:Chilled water systems and central plant designChiller selection and optimisationCooling strategies for high-density environmentsProven ability to develop competitive, technically sound, and commercially viable bidsExperience in cost modelling, value engineering, and margin managementStrong understanding of BMS/controls integration for thermal optimisationAbility to influence consultants and customers at early design stagesExperience operating in matrix organisations across global stakeholdersStrong communication skills translating technical solutions into commercial valueHigh discipline in CRM and pipeline management (Salesforce preferred)Self-driven, resilient, and effective in large, complex pursuit environments
If you are interested in this role, please click the Apply now button.

JCI’s Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands