ICT Customer Support Officer

Key Duties and Responsibilities

▪ Responding to service requests with professionalism and efficiency 

▪ Supporting users with software installations, account access, password resets, and connectivity issues 

▪ Assisting with software deployment, updates, and configuration across supported platforms  

▪ Providing basic support for network connectivity, Wi-Fi access, and user account management

▪ Troubleshooting and resolving issues across technologies such as desktops, laptops, mobile devices, servers, printers, routers, modems and business applications

▪ Monitoring devices, servers and networks to ensure proper operation and detect issues before they affect business operations

▪ Repairing, replacing or arranging replacement of faulty ICT hardware, cabling and peripheral devices

▪ Documenting service requests, troubleshooting steps, test results and resolutions 

▪ Delivering exceptional customer service and communicate technical information clearly