Parts Representative

Location: Sydney, NSW, AU

About The Opportunity
Join the WesTrac team as a Parts Representative at one of our Syndey Branches! We’re on the lookout for a dynamic and motivated individual to be the face of our parts sales operations.

In this role, you will be at the forefront of our part sales operations and will work closely with our sales and service teams to maintain high levels of customer satisfaction and support the overall success of the branch.

This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. If you have a passion for customer service and a keen eye for detail, we’d love to hear from you!

Key Responsibilities
Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of partsCollaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch successHandle inbound order calls, process data, and interpret parts requirementsFollow up on customer inquiries to meet their needsConduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts

Skills And Experience
Previous experience in a high-level customer service roleForklift licence and warehousing experience desirableAn aptitude and interest in technical/industrial products/services Problem-solving skills and the ability to manage multiple tasksIntermediate computer literacy skills – MS Office and internet-based applicationsExcellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members

Why WesTrac?
At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What We Offer
Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac InstituteEmployee Referral Program - Opportunity to receive a referral bonus for applicable rolesAdditional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and quote job #6249.

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.