Service Advisor Volkswagen

If you take pride in keeping customers informed and leaving them genuinely satisfied, a Service Advisor role at Frizelle Sunshine Automotive could be exactly what you have been looking for. Arundel Commercial Centre is a busy, well-regarded dealership where your skills will be put to good use every single day.

About the role:

As the first point of contact for service customers, you will play a central role in shaping the ownership experience and building the kind of trust that brings people back time and again.

Your day-to-day will include:

• Greeting customers and accurately recording vehicle faults and service requirements so technicians have everything they need to do great work
• Preparing and presenting clear, honest repair estimates that help customers make informed decisions
• Keeping customers updated throughout the service process, turning what can be a stressful experience into a smooth one
• Coordinating job progress with the workshop team to meet promised delivery times
• Following up on completed work to ensure satisfaction and strengthen long-term relationships
• Contributing to a team that genuinely values doing things properly, not just quickly

About You:

You are someone who communicates clearly, stays organised under pressure, and finds real satisfaction in solving problems for people.

A bit more about you:

• Previous experience as a Service Advisor or in a similar automotive customer-facing role
• A current and valid driver's licence
• Confidence using dealer management systems to book jobs, raise repair orders, and track progress
• Strong written and verbal communication skills that work just as well on the phone as face to face
• The ability to explain technical information to customers in plain, reassuring language
• A natural focus on getting the details right so nothing falls through the cracks

The benefits:

Frizelle Sunshine Automotive offers a workplace where your contribution is recognised and your career can grow alongside a business that continues to expand across South East Queensland.

Benefits include:

• A permanent, full-time position offering genuine stability and long-term career prospects
• Access to manufacturer and in-house training to sharpen your automotive knowledge
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform
• A supportive team environment where experience is shared openly
• The backing of a well-established dealer group with multiple brands and locations
• A role where your work is visible and your impact on customer satisfaction is clear

If you think this role is right for you, apply today and don't miss out on a great opportunity!

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.