Relationship Analyst - Business Support

Job Title

Job Description

At Rabobank, our commitment to our employees and clients is at the heart of everything we do.

As the world’s leading specialist in food and agribusiness banking, one of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world. We strive to create an open, balanced, and flexible workplace where people feel that they belong, can be open and honest and are supported…we are focused on growing each other.

About the role 

The Relationship Analyst supports Country Banking Australia by delivering accurate, timely and customer-focused onboarding, account opening, and KYC/CDD support for new and existing rural banking customers.

The role partners closely with Account Managers, Relationship Analysts and Financial Economic Crime teams to ensure onboarding activity is completed in line with Rabobank policies, AML/CTF obligations, risk appetite, and customer service expectations. 

A customer’s onboarding experience is a critical first impression of Rabobank. This role contributes to a seamless and compliant experience by acting as a KYC/CDD subject matter resource, coordinating required documents, managing workflow progress, and helping resolve onboarding issues before they impact customers or drawdown timelines.

The role operates in a regulated banking environment and requires strong judgement, attention to detail, stakeholder management and the ability to balance customer outcomes with financial crime, operational risk and compliance requirements. 

The role presents an opportunity to work in any Branch located in NSW.

Some of the Key Responsibilities and Accountabilities include:   

• Partner with Account Managers and Relationship Analysts to respond to new and existing customer onboarding requirements. 
• Manage account establishment through the end-to-end workflow, including account opening, card ordering, and internet/mobile banking setup where applicable. 
• Interpret and apply KYC/CDD policies, procedures and local AML/CTF requirements to customer onboarding activity. 
• Take ownership of KYC/CDD requirements for assigned onboarding requests, ensuring documentation is complete, accurate and right first time. 
• Provide quality instructions and supporting information to Financial Economic Crime teams to support processing and customer risk rating. 
• Build and maintain strong working relationships with FEC CDD, FEC W&R Operations and Country Banking AU stakeholders. 
• Monitor progress, manage competing priorities and communicate clearly with stakeholders about requirements, issues and expected timeframes. 
• Identify onboarding process improvement opportunities and share feedback with the Team Leader – Business Support. 
• Coach and mentor colleagues on onboarding, account opening and KYC/CDD process requirements where appropriate. 
• Cross skilled in various other business support activities as required.

To be successful in the role, you will have: 

• Sound working knowledge of customer due diligence, documentation requirements, customer structures, risk indicators and escalation pathways. 
• Ability to review complex customer structures, identify gaps, assess risk indicators and determine next steps. 
• Clear written and verbal communication, including the ability to explain requirements to stakeholders in practical terms. 
• Ability to develop trust with internal stakeholders and support a customer-centric onboarding experience.
• Ability to manage competing priorities, deadlines and workflow queues with limited supervision.  
• Understanding of account opening, transactional banking, customer onboarding and service delivery processes. 
• Confident use of Microsoft 365 and relevant banking, workflow or customer management systems. 
• Sound understanding of the Australian Banking Code of Practice.

What we're proud to offer you: 

Wellbeing leave. These leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives. 

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development. 

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave) 

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave. 

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance. 

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Our Values:

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds. 

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you. 

Rabobank is not accepting submissions from recruitment agencies for this role. 

Applicants must hold valid work rights for this role