Regional Operations Officer

An introduction to DLEEC:

The Diocese of Lismore Early Education and Care (DLEEC) Ltd. brings together our existing 9 OSHC services in one new organisation. Over time we are looking to grow in both OSHC and Early Learning.

As we come together as DLEEC, we have a new opportunity for a Regional Operations Officer to join us. The primary purpose of the position is to support and guide our OSHC Coordinators and Educators in their day to day activities, in serving our children, families and broader local community.

Responsibilities of the position:

This is an operations role - which is reflected in the position's responsibilities.

• Promote and implement the DLEEC mission, vision and values while significantly contributing to DLEEC’ reputation as operating services of high quality

• Work closely with the DLEEC teams to ensure the safe and effective operations of OSHC services

• Create and support positive and cohesive relationships within the OSHC services, schools and across the DLEEC Team.

• Interview candidates for Coordinator and Educator positions at designated services and coordinate their induction.

• Guide OSHC staff in their daily operations, growth of enrolments, operational performance and supporting the documentation required for compliance and assessment & rating

• Work with Coordinators to set/track service goals that will lead to improvements at their OSHC service.

• Monitor and manage incident reporting, including required notifications and responses to regulatory bodies.

• Lead and contribute to the effective coordination, communication and management of documents and evidence used in investigative processes.

• Manage and monitor service rosters to ensure staffing ratios are maintained at each service

• Support the DLEEC team in preparing new services for operation.

• Review and approve service expenditure within the approved resources budget.

• Conduct performance and professional development meetings with Coordinators to establish professional and Educational Leader goals and escalate conduct matters to the Operations Manager.

• Guide Service Coordinators in developing and delivering educational programs

• Oversee and provide ongoing guidance to Coordinators on the implementation of Inclusion Support Plans.

• Monitor the National Workers Register and collaborate to ensure it remains current.

• Deliver relevant training during service staff meetings.

• Manage escalated matters and parent complaints.

What does a strong candidate look like?

You might not have all of the following but overall you should be able to demonstrate that you have established yourself as an OSHC or Early Learning leader with a strong understanding of the Laws, Regulations, National Quality Standards and Child Safe Standards that apply to the sector.

Qualifications, knowledge and experience that would strengthen your application include:

• A diploma in Early Childhood or Degree in Early Childhood Education .

• Well developed interpersonal skills and capacity to engage with stakeholders productively and sensitively

• Expertise in childcare, experience in guiding educators in the delivery of education and leisure programs

• Exceptional organisational skills with attention to detail and the ability to be flexible in a complex environment

• Ability to lead and mentor others to deliver high quality services

• Proficiency in Microsoft Office Suite of Programs and/or the Google platform

• Hold a current driver’s license and have access to a comprehensively insured motor vehicle.

• Valid Working with Children Check clearance (WWCC) number.

• Willingness to respect, support and uphold the mission, ethos and teachings of the Catholic Church

How to apply

If this role sounds like a great fit, please submit your application through Seek. Along with your up-to-date CV, please include a cover letter outlining your interest in the role and briefly addressing the selection criteria. 

We are reviewing applications progressively and we encourage you to register your interest early.

Important Information

Candidates must have unrestricted rights to work in Australia, a current Class C Australian Driver’s Licence, a current NSW WWCC and be able to obtain National Criminal History Check and Prohibited Persons check clearances.  

We are committed to safeguarding practices, including the ongoing protection and safety of children, young people and vulnerable adults. Background screening will be conducted on preferred candidates.