Administration Officer - Employment Services

The calm in the chaos. The organiser. The problem solver.

At MADEC, we're changing lives through employment. Behind every successful Job Coach and every participant finding work is an exceptional administrator who keeps everything moving.

We're looking for an experienced Admin Officer to join our Mildura Employment Services team.

This role isn't for someone looking for a quiet desk job.

It's for someone who genuinely loves being busy, can prioritise competing demands without breaking a sweat, and enjoys being the person who keeps the office running while delivering outstanding customer service.

What you'll be doing

You'll be the first point of contact for participants, employers and visitors while supporting a busy Employment Services team with high-quality administration.

Your day may include:

• Managing a busy reception and multiple phone lines
• Welcoming participants, employers and visitors with professionalism and warmth
• Triaging enquiries and ensuring people get to the right person quickly
• Providing administrative support across the branch
• Preparing documents including resumes, letters and reports
• Maintaining accurate client records and compliance documentation
• Assisting with banking, petty cash and general office administration
• Supporting meetings, events and promotional activities
• Keeping the office organised, efficient and running smoothly

We're looking for someone who...

• Loves administration and takes pride in being organised
• Can confidently manage competing priorities in a fast-paced environment
• Stays calm when the phones are ringing, people are waiting and priorities change
• Has excellent computer skills and can confidently use Outlook, Microsoft Office, Teams and learn new systems quickly
• Communicates professionally with people from all walks of life
• Has outstanding attention to detail
• Is proactive, adaptable and enjoys solving problems before they become problems

Experience in administration, reception or customer service is highly regarded, particularly in a busy office environment.

Why MADEC?

At MADEC, you'll be joining a values-driven organisation committed to helping people achieve meaningful employment and creating stronger communities.

You'll work alongside a supportive team where your contribution genuinely matters, receive comprehensive training in our systems and processes, and have the opportunity to build a rewarding career with an organisation making a real difference.

We value:

• Empathy – We are understanding and compassionate.
• Genuine – We are true to ourselves and others.
• Ethical – We do what is right, just and fair.
• Passionate – We are committed to making a difference.
• Responsible – We own our actions.

Apply today

If you can confidently triage competing priorities, think on your feet and deliver a great experience for every participant, employer and colleague, this could be the role for you.

Essential: Current National Police Check and Working with Children Check - or willingness to obtain. Experience working within a busy office environment.

Desirable: Certificate qualification in Business (Administration). Previous work within the Employment Service and / or Training industry.