Scheduler/Customer Service Officer (Part Time)

Scheduler / Customer Service Officer ( Part-Time)

Join the Quack Pest Control Team

Quack Pest Control is seeking a motivated Scheduler / Customer Service Officer to join our growing team.

This role is available part-time (3 or 4 days per week) for the right applicant.

If you enjoy talking with people, staying organised and helping things run smoothly, we’d love to hear from you.

About Quack Pest Control

Quack Pest Control is a family-owned Territory business that has proudly serviced Darwin Urban and rural areas since 1968, providing quality residential and commercial pest and termite management services.

Our Values

Trust | Reliability | Superior Customer Service

About the Role

As our Scheduler / Customer Service Officer, you’ll be an important part of our team, helping keep our technicians organised and ensuring our customers receive excellent service.

Your responsibilities will include:

1. Scheduling technicians and coordinating jobs through ServiceM8

2. Keeping the daily schedule running smoothly and ensuring bookings are accurate through strong attention to detail

3. Answering customer enquiries via phone, email and in person

4. Providing clear information about our services

5. Responding to urgent customer requests and resolving scheduling issues as they arise

6. Ability to prioritise competing tasks in a fast-paced environment

7. Supporting the Team Leader and Team Coordinator with day-to-day administration

What We’re Looking For

1. Friendly and professional communication skills

2. Strong organisation and attention to detail

3. Ability to multitask in a busy environment

4. Problem-solving skills

5. Positive team attitude

Experience

1. Administration and customer service experience essential

2. Scheduling experience highly desirable

3. ServiceM8 experience highly desirable (training provided for the right person)

Why Join Quack?

1. Flexible part-time opportunity (3 or 4 days per week)

2. Family-owned business established since 1968

3. Supportive team environment

4. We genuinely care about and look after our team

5. On-the-job training and support

Apply Now

If you are interested in joining the Quack family, send your resume with cover letter to ****@quackpest.com.au or apply through Seek. Please send through your preference for a full or part time position.  

Our Mission

To provide quality service where we treat your home like our own, using family-trained staff and leading-edge systems to deliver outstanding customer experiences and results.