Service Advisor - Berwick BMW, MINI & Motorrad (Full-Time)

At Berwick BMW, we don't just service vehicles, we deliver an ownership experience worthy of one of the world's leading luxury automotive brands.

We're looking for an experienced Service Advisor who already understands the demands of a busy dealership environment and is passionate about delivering exceptional customer service. This is not an entry-level opportunity. We're seeking a professional who can confidently manage the complete customer journey while maintaining the high standards of communication, organisation and attention to detail expected of the BMW brand.

As the face of our Aftersales Department, you'll play a pivotal role in creating a seamless ownership experience for every customer. From the moment they arrive through to vehicle handover, you'll ensure every interaction reflects the premium service, professionalism and care synonymous with BMW.

If you thrive in a fast-paced dealership environment, take pride in building lasting customer relationships, and want to represent one of Australia's leading premium automotive brands, we'd love to hear from you.

Why Jowett Motor Group

We back our people properly. Here’s what that looks like:

• Competitive base salary, achievable monthly commissions, and annual salary reviews
• BMW company vehicle or car allowance
• Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary
• Ongoing training and development (online and face-to-face) with real internal career pathways
• Recognition and team events (BBQs, birthdays, group Christmas party)
• Retailer discounts across major brands
• Employee Assistance Program (EAP)
• A genuine commitment to supporting women in automotive through our Women in
• Automotive partnership
• Leaders who set clear expectations, back you, and want you to succeed

About the opportunity:

As a Service Advisor at Berwick BMW, you’ll play a key role in ensuring smooth workshop operations and delivering a seamless customer experience. You’ll work closely with our skilled technicians, manage workflow, resolve challenges, and help drive service performance, all while developing your skills and advancing your career within a premium automotive environment.

About the Role

As a Service Advisor, you'll own the end-to-end customer service journey and be the trusted point of contact between our customers and workshop team.

Every interaction matters. You'll deliver a premium experience that reflects the prestige of the BMW brand while ensuring repairs are managed efficiently, communication is proactive, and customer expectations are consistently exceeded.

Key Responsibilities

• Deliver a premium customer experience from vehicle check-in through to handover
• Clearly explain recommended repairs, maintenance requirements, costs and completion timelines
• Liaise closely with technicians to coordinate repairs and ensure workshop efficiency
• Order parts and provide proactive customer updates throughout the repair process
• Prepare repair orders, job cards and invoices with accuracy and attention to detail
• Represent the BMW brand by delivering an exceptional ownership experience that exceeds customer expectations

About You

You'll bring:

• Previous Service Advisor experience within a franchised dealership (essential)
• A proven ability to manage a busy service department while maintaining exceptional customer satisfaction
• Outstanding communication and relationship-building skills
• A genuine passion for delivering premium customer service
• Excellent organisational skills with strong attention to detail
• Confidence using dealership management systems and digital service tools
• A professional, positive attitude and the ability to thrive in a collaborative team environment

About Jowett Motor Group

Since 2001, Jowett Motor Group has grown into a leading automotive group representing BMW, MINI, Motorrad, Honda, Audi, Geely and Chery. Our culture is built on family values, accountability, and continuous improvement. We care about performance, but we care just as much about our people.

Apply Now

Ready to take the next step with Berwick BMW? Apply today.

Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers

Diversity & Inclusion

We welcome applications from people of all backgrounds, ages, genders and cultures.

Pre-employment Checks

A National Police Check is required prior to commencement.