Technical Support Engineer

About the role

The support team at Proxmox is responsible for providing high-tier technical support to clients of our open-source product suites. As a Technical Support Engineer, you will diagnose and troubleshoot software and hardware problems, helping our clients solve complex issues and minimize downtime. You will operate via email and ticketing systems to provide timely responses and keep IT systems fully functional (no phone support).

Key responsibilities

• Diagnose and troubleshoot software and hardware infrastructure problems for enterprise clients.

• Manage support cases through the entire lifecycle, from initial customer inquiry, triage, and reproduction to bug reporting and final resolution.

• Collaborate closely with the software development team to triage and fix regressions.

• Conduct software testing and benchmarking.

• Provide technical pre-sales support.

• Communicate technical solutions clearly with patience.

• Engage and collaborate with various open-source communities.

About you

• 2+ years of professional experience as a systems administrator, IT support professional, or in another service-oriented, customer-facing technical role.

• Advanced Linux systems administration knowledge and capabilities.

• Solid understanding of virtualization technologies, preferably KVM, Linux containers (LXC), or Proxmox products.

• Proven experience in the administration of networking and firewalls (e.g., iptables).

• Curious, eager to learn new technologies, and comfortable deep-diving into complex codebases and environments.

• Excellent communication skills in English (written and verbal) any additional language is a bonus (German, French etc.).

• Comfortable using modern help desk and ticketing software.

• Strong team player mindset who enjoys cooperating with customers and colleagues alike.

Benefits

• Fully remote working arrangement enabling you to work from anywhere in Australia with teams in Europe and Canada.

• Competitive remuneration aligned with your qualifications and experience, inclusive of the Australian superannuation guarantee.

• Dedicated working time to explore and work on projects beyond your primary role, including code development, UI design, or contributing to open-source projects related to Proxmox.

• Attractive, merit-based career advancement opportunities in a fast-growing, international open-source organization.

• Collaborative, diverse, and inclusive team environment.