Customer Experience Associate - fixed term

Customer Experience Associate - Fixed Term Contract | 14 Months

At Fliteboard, we're redefining what's possible on the water.

Designed and engineered in Australia, Fliteboard is the world's leading electric hydrofoil brand, combining award-winning innovation, exceptional design and unforgettable experiences.

In just a few short years we’ve grown from start-up to a global business generating ~$80M in annual sales, with operations and customers across more than 90 countries. We are on a mission to build the world’s most loved foiling brand — across powered and unpowered water sports. 

We're looking for a Customer Experience Associate who thrives on connecting with people, tackles challenges with confidence, and consistently delivers outstanding customer experiences.

This is an opportunity to join a premium global brand where every interaction matters. You'll become a trusted guide for our customers (DTC) and partners (B2B), helping them get the most from their Fliteboard experience while working alongside teams across sales, product, logistics and operations.

Whether you've built your career in retail, hospitality, tourism, customer service or technical support, if you thrive on helping people and finding solutions, this could be for you. We will teach you all the product information you need to know!

The Opportunity

As a Customer Experience Associate, you'll be at the centre of the customer journey.

From answering questions and solving technical challenges to supporting sales opportunities and commercial partners, you'll play a critical role in ensuring every customer receives the premium experience Fliteboard is known for.

This is a role for someone who genuinely enjoys connecting with people, learning new technology and resolving challenges. And did we mention that you probably love the ocean, surfing and/or adventure?

What You'll be Responsible for

• Respond to customer enquiries across phone, email and support platforms

• Troubleshoot hardware, software and product-related issues

• Guide customers through product setup, maintenance and best practices

• Ensure every interaction reflects our premium brand and customer-first mindset

• Achieve service excellence through strong response times, issue resolution and customer satisfaction outcomes

Supporting Sales & Partner Success

• Identify opportunities to enhance the customer journey through product education and recommendations

• Support direct-to-consumer sales initiatives

• Provide technical guidance to commercial partners and dealers

• Build trusted relationships that strengthen long-term customer engagement

Collaborating Across the Business

• Work closely with Product, Logistics, Production, Sales and Leadership teams

• Share customer insights that contribute to product improvements

• Assist with the development of support resources and knowledge articles

• Contribute to process improvements that create a better experience for customers and partners

Being a Product Expert

• Develop a deep understanding of the Fliteboard product ecosystem

• Stay up to date with product updates, technology and best practices

• Confidently educate customers and partners on product features and functionality

About You

You may currently be working in Hospitality, Retail, Tourism, Customer service or Marine/automotive/technology sectors. We will teach you everything that you need to know about our products!

You're a natural people person who enjoys building relationships and creating positive experiences. You stay calm under pressure, enjoy a challenge and genuinely care about helping customers get what they need. You’ve got a quiet confidence about you and keep calm effortlessly.

You'll bring:

• Outstanding communication skills, both written and verbal

• Strong emotional intelligence and empathy

• A positive, adaptable and customer-focused approach

• Excellent attention to detail

• Resilience and the ability to navigate challenges with composure

• Confidence working in a fast-paced and evolving environment

• Experience using customer service, support or helpdesk platforms (Shopify and Zendesk would be perfect!)

• Curiosity and enthusiasm for learning technical products

Why Fliteboard?

• Join a fast-growing global business with bold ambitions and strong backing from Brunswick Corporation

• Build category-defining products that are changing the future of water sports

• Work alongside a high-calibre, passionate team in a hands-on, product-led environment

• Share in our success through a global bonus program

• Support your wellbeing with access to Wellbeing and EAP services

• Take your birthday off — on us

• Get on the water, with the opportunity to learn and ride Flite products

• Be part of a culture that values performance, connection and lifestyle

If you're passionate about delivering exceptional experiences, love working in a people focused environment and enjoy finding solutions, we'd love to hear from you.

Apply now and Take Flite.