Duty Manager

Duty Manager – Magpie Sports Club

Croydon Park | Full Time | Communal Group

Ready to take the next step in your hospitality career?

Join the Magpie Sports Club team as our next Duty Manager and be part of a role where leadership, customer service and teamwork are at the heart of what we do.

We’re a proud part of Communal Group, and we’re all about creating a welcoming club for our members, guests and local community. This is a hands-on role where no two shifts are the same from food and beverage and gaming to events, customer service and supporting the team on the floor.

If you’re a confident leader who enjoys being involved, making decisions and bringing out the best in your team, we’d love to hear from you.

About the role

As Duty Manager, you’ll be responsible for overseeing the day-to-day operations of the club during your shift and making sure our members and guests have a great experience.

You’ll be involved in:

• Leading, supporting and motivating the team during each shift

• Overseeing food, beverage, gaming and general club operations

• Ensuring high standards of customer service

• Managing customer enquiries and resolving issues professionally

• Supporting the team during busy periods, functions and events

• Ensuring responsible service of alcohol and gaming requirements are followed

• Completing opening and closing procedures and shift handovers

• Monitoring club presentation, cleanliness and safety

• Managing incidents and escalating matters when required

• Supporting training and development of team members

• Working closely with management to ensure the club runs smoothly

About you

You might already be working as a Duty Manager or Supervisor, or you may be ready to take the next step into management.

We’re looking for someone who has:

• Previous experience in a club, hospitality, hotel or similar environment

• Strong leadership and communication skills

• A hands-on approach and the ability to lead by example

• A genuine passion for customer service

• The confidence to make decisions and manage situations as they arise

• The ability to stay calm and organised in a busy environment

• A positive attitude and a willingness to get involved

• Current RSA/RCG and Advanced RCG

• The ability to work across a rotating roster, including evenings, weekends and public holidays

Why join Magpie Sports Club?

• Daily meal allowance to use at any of our venues

• The chance to be part of a hospitality group where people are proud to belong

• A supportive and positive workplace culture aligned with our WATT values

• A Free gym membership at Anytime Fitness Hurlstone Park

• 5 weeks annual leave

If you’re a people-focused leader who enjoys hospitality and wants to be part of a club where your contribution makes a real difference, we want to hear from you.

APPLY NOW!

Willingness | Ability | Teamwork | Trust

W.A.T.T. makes you a STAR