Trade Desk Assistant

ABOUT US

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT THE ROLE

• Deniliquin – New South Wales
• Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart

As a Trade Desk Assistant at our Deniliquin Branch, you'll be the face of Dahlsens when our builders and trade customers walk through the door. You'll assist customers with product knowledge, enquiries, quotes and sales orders in person, by phone and via email, and use your product knowledge to recommend the right solution for the job.

This is a flexible role that plays a part across both the trade counter and yard. You'll support customers at the counter, then float between areas during busy periods, help unload early morning deliveries, prepare and load customer pick-ups, and keep yard presentation and stock levels in top shape. You'll also pitch in with stock control, replenishment and inventory checks to keep the branch running smoothly.

Reporting to the Branch Manager, you'll receive ongoing support, guidance and continued development to grow your sales, product knowledge and trade experience.

This is a varied, customer-facing role for someone who loves a chat with builders, takes pride in product knowledge and accuracy, and brings a flexible, can-do attitude every day.

RESPONSIBILITIES WILL INCLUDE

• Providing exceptional customer service across the trade counter, phone and email, addressing enquiries and resolving issues quickly
• Developing and maintaining in-depth product knowledge to offer tailored solutions to builders and trade customers
• Active selling - recommending products and services that match customer needs and support sales targets
• Processing orders, preparing quotes and managing sales transactions accurately and efficiently
• Floating between the trade counter and yard to assist during busy periods so customers are served promptly
• Supporting early morning deliveries and assisting with safe unloading of materials
• Preparing and loading customer pick-up orders accurately and safely
• Providing trade counter cover when required, including admin and customer service duties
• Assisting with stock management, replenishment, inventory checks and maintaining yard organisation
• Organising deliveries and ensuring customer orders are dispatched in full and on time
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• Background in a Warehouse, Logistics, Trade or Building Services environment (preferred)
• 3+ years' experience in a similar trade counter, sales or yard support role (preferred)
• Current Forklift Licence (LF) (preferred)
• Product knowledge of timber and building materials (preferred)
• Highly organised with strong attention to detail and the ability to multitask
• Strong customer service ethic with a friendly, helpful and patient approach across the counter, phone and email
• Effective verbal and written communication skills, with the confidence to chat with trade customers and builders
• Comfortable working across a variety of tasks at once and adapting to shifting priorities and timelines
• Confident with computer systems, basic mathematical calculations and able to follow procedural documentation
• A team player who is energetic, self-driven, takes initiative and brings a flexible, can-do attitude every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your birthday and still get paid for it.
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• An impressive 'Be Well' program supporting you and your wellbeing.
• Free Employee Assistance Program (EAP) for you and your family members.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Education Assistance Program - your development is important.
• Uniform provided so you can look the part when customer facing.
• Team member discounts may be available (T&C may apply)
• Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.