Client Manager

Strata Client Manager - Sydney
Join the world’s largest privately owned insurance brokerBuild trusted partnerships and deliver specialist strata insurance solutionsFlexible work options
As a Strata Client Manager, you will play a key role in managing and growing a portfolio of strata clients by delivering expert insurance advice and an exceptional client experience. You’ll work closely with owners' corporations, strata managers, and insurers to design and maintain tailored insurance programs that protect clients’ assets and meet legislative requirements.
Working at Lockton is an exciting opportunity to be part of a business with strong growth, a flat structure, and a genuinely people-first culture. We encourage ideas, collaboration, and innovation, and we’re committed to supporting your professional development at every stage of your career.If you enjoy building long-term client relationships and want to specialise in strata insurance within a collaborative and supportive environment, this role could be for you.
What will you be doing?
Client management & advisoryAct as the primary point of contact for a dedicated portfolio of strata clientsBuild strong, long-term relationships with owners corporations, strata managers, and key stakeholdersProvide specialist advice on strata insurance coverage, policy structures, risk exposures, and claims trendsConduct regular client reviews to ensure insurance programs remain fit for purpose and aligned to client objectives
Insurance placement & renewalsManage end-to-end renewal and placement processes, including market engagement, negotiation, and insurer submissionsPrepare and present clear, compliant renewal reports and insurance recommendationsEnsure accuracy of policy documentation, coverage analysis, and timely issuance of policiesDevelop and maintain strong relationships with insurers to optimise coverage, pricing, and term
Risk, compliance & governanceEnsure all advice and documentation complies with regulatory requirements, internal policies, and professional standardsMaintain accurate and up-to-date client records in broking systemsIdentify opportunities for risk improvement and support clients with risk mitigation strategies
Collaboration & portfolio growthWork closely with internal teams across claims, technical, and operations to deliver a seamless client experienceIdentify opportunities to expand services, cross-sell solutions, and support portfolio growthContribute to continuous improvement initiatives and provide support to junior team members as required
You will need the following experience and qualifications:EssentialDemonstrated experience in strata insurance and/or commercial insurance brokingProven ability to lead, coach, and manage team membersStrong client relationship management and advisory capabilitySolid understanding of strata insurance requirements and legislationExperience managing renewals, placements, and insurer negotiationsHigh attention to detail with strong organisational and time management skillsExcellent written and verbal communication skills
DesirableTier 1 Insurance Broking qualification (or willingness to obtain)Experience contributing to portfolio growth or retention strategiesBroader commercial broking exposure
We offer:Flexible and hybrid working arrangements to support work-life balanceOngoing professional development and career progression opportunitiesAccess to mentoring, training, and knowledge-sharing across the businessCompetitive remuneration and recognition programsHealth and wellbeing initiatives, including EAP supportPaid parental leave, volunteer leave, and additional wellbeing daysAn inclusive and supportive culture where your contribution genuinely matters
About LocktonLockton is the world’s largest privately owned insurance broker. Recognised as a Great Place to Work in Australia, we’re known for our entrepreneurial spirit, flat structure, and strong values-driven culture.With a 98% client retention rate locally and a global footprint, we employ some of the best minds in the risk and insurance industry. Insurance is a stable, evolving, and highly rewarding career — and at Lockton, your voice and ideas help shape our future.To learn more about us, visit global.lockton.com.
How to apply:If this opportunity excites you, we encourage you to apply — even if your experience doesn’t perfectly align with every requirement. We value diverse perspectives and are committed to supporting your growth.
Please click Apply and submit your CV along with a brief cover letter outlining your interest in the role.
Lockton is an equal opportunity employer and is committed to creating an inclusive environment for all associates. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, people with disability, LGBTIQ+ individuals, and those from culturally and linguistically diverse backgrounds.
**We do not accept speculative CVs from recruitment agencies and will not be liable for any fees associated with unsolicited submissions.**