Personal Trainer/Membership Consultant - Guaranteed Hours

About the Role

Fernwood Fitness Robina is looking for a motivated and energetic Trainer & Customer Service Team Member to join our team.

This is a varied role combining fitness coaching and customer service, giving you the opportunity to work with women across all stages of their health and fitness journey.

You'll spend part of your week coaching and supporting members on the gym floor and through FIIT30 small group training, while also being an important part of our front-of-house team, providing exceptional customer service and helping create the welcoming and supportive experience our members know Fernwood for.

We would particularly love to hear from trainers who also hold a Reformer Pilates Instructor qualification, with opportunities to provide class cover and potentially take on regular Reformer classes as our timetable continues to grow.

We're looking for someone who loves variety, genuinely enjoys working with people and wants to become an integral part of our club community.

What’s in it for you?

• A varied role combining fitness coaching and customer service.

• Existing client base plus opportunities to grow your PT profile and member connections within the club.

• Opportunity to lead FiiT30 small group training sessions in addition to Personal Training.

• Be part of our front-of-house team as a Customer Service consultant, guiding women into the Fernwood community.

• For Reformer-qualified applicants, opportunities for class cover and future regular Reformer classes.

• Build strong relationships and connections with our members.

• Guaranteed paid customer service hours alongside your coaching hours.

• Ongoing training and professional development.

• A passionate, fun, and driven team that values your skills, supports your growth, and celebrates your success.

• The opportunity to make a genuine impact on women's health, fitness and confidence.

• Complimentary access to our club facilities.

What we’re looking for

A woman who is:

• A positive, hands-on motivator with a can-do attitude.

• Confident with exceptional people skills and the ability to build strong relationships.

• Able to build genuine relationships with members of all ages and fitness levels.

• Experienced: at least 1–2 years in Personal Training or coaching roles.

• Ideally a qualified Reformer Pilates Instructor - highly regarded but not essential.

• Driven to achieve results for members, the team, and herself.

• A natural motivator who loves helping women achieve their goals.

• Comfortable working both on the gym floor and as part of our front-of-house team.

• Reliable, organised and comfortable working in a busy club environment.

• Available to work a combination of early mornings, evenings and Saturday mornings.

• Qualified with Certificate III & IV in Fitness, current First Aid & CPR.

• Holds current public liability and professional indemnity insurance.

What we offer

At Fernwood Women’s Health Clubs, we’re dedicated to creating a workplace where our team feels supported, valued, and inspired. You’ll enjoy:

• Competitive pay and incentives.

• Guaranteed weekly customer service hours alongside training and coaching opportunities.

• Opportunities to work across FIIT30, fitness coaching, customer service and potentially Reformer Pilates.

• Access to our state-of-the-art club facilities.

• Opportunities to grow your hours and responsibilities within the club.

• Complimentary Fernwood club membership and access to our facilities.

• A supportive, collaborative team environment focused on empowering women.

If you're looking for a role with variety and love the idea of combining fitness, coaching and customer service - with the opportunity to also teach Reformer Pilates if qualified - we'd love to hear from you.

Apply with your resume and a short cover letter outlining your qualifications, experience and availability.